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A Guide to Mediating in Scotland$
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Ewan Malcolm and Fiona O'Donnell

Print publication date: 2009

Print ISBN-13: 9781845860523

Published to University Press Scholarship Online: September 2015

DOI: 10.3366/edinburgh/9781845860523.001.0001

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date: 29 May 2020

Employment/Workplace Mediation

Employment/Workplace Mediation

(p.37) Chapter 5 Employment/Workplace Mediation
A Guide to Mediating in Scotland

John Moffat

Edinburgh University Press

This chapter provides an overview of employment/workplace mediation in Scotland. Since 1 October 2004, all employers, regardless of their size, have been required to operate within the statutory grievance procedures set out in the Employment Act 2002. The chapter first considers the causes of conflict, disagreements and tense or damaged relationships in the workplace, along with the effects of conflict on both the employer and the individual employees. It then discusses the cost of conflict in the workplace as well as the fundamental points that must be taken into account before and after setting up mediation in the workplace. It also explains the use and benefits of mediation to address workplace conflict through its safe, voluntary, confidential and independent approach. Finally, it compares cost options of addressing conflict in the workplace, with particular emphasis on grievance and disciplinary costs and external mediation costs.

Keywords:   workplace mediation, Scotland, employers, grievance procedures, Employment Act 2002, employees, workplace conflict, disciplinary costs, mediation costs

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