This chapter provides an overview of how neighbour/community mediation works in Scotland by presenting a case study of dispute resolution in a typical neighbourhood. Community mediation is a frequently used and highly successful way of assisting neighbours and groups of people in neighbourhoods resolve a wide range of conflicts. In Scotland, community mediation has grown considerably in the last ten years, and there are now services covering almost the whole of the country, from large urban conurbations to the Highlands and Islands. Community mediation is now a widespread and well-established tool for dispute resolution throughout Scotland, with mediators handling thousands of neighbour disputes, and has its own accreditation scheme developed by the Scottish Community Mediation Network; mediation is also built into many local authority procedures.
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