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Loss of Emotional Management

Sandra L. Bloom and Brian Farragher

in Destroying Sanctuary: The Crisis in Human Service Delivery Systems

Published in print:
2010
Published Online:
January 2011
ISBN:
9780195374803
eISBN:
9780199865420
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195374803.003.0007
Subject:
Social Work, Health and Mental Health

Emotions are contagious and under any conditions, human service delivery environments demand the highest levels of emotional labor from workers, who must contain the overwhelming and distressing ... More


Employment/Workplace Mediation

John Moffat

in A Guide to Mediating in Scotland

Published in print:
2009
Published Online:
September 2015
ISBN:
9781845860523
eISBN:
9781474406109
Item type:
chapter
Publisher:
Edinburgh University Press
DOI:
10.3366/edinburgh/9781845860523.003.0005
Subject:
Law, Constitutional and Administrative Law

This chapter provides an overview of employment/workplace mediation in Scotland. Since 1 October 2004, all employers, regardless of their size, have been required to operate within the statutory ... More


Closures and workplace conflict: the origins of the strike

Jim Phillips

in Collieries, Communities and the Miners' Strike in Scotland, 1984-85

Published in print:
2012
Published Online:
January 2013
ISBN:
9780719086328
eISBN:
9781781704691
Item type:
chapter
Publisher:
Manchester University Press
DOI:
10.7228/manchester/9780719086328.003.0003
Subject:
Political Science, UK Politics

This moves the analysis to the strike's origins and outbreak, with escalating workplace tension as management – led by Albert Wheeler, the Scottish Area Director of the National Coal Board – sought ... More


Ending and aftermath

Jim Phillips

in Collieries, Communities and the Miners' Strike in Scotland, 1984-85

Published in print:
2012
Published Online:
January 2013
ISBN:
9780719086328
eISBN:
9781781704691
Item type:
chapter
Publisher:
Manchester University Press
DOI:
10.7228/manchester/9780719086328.003.0006
Subject:
Political Science, UK Politics

This explores the ending and aftermath of the strike at a macro-level in Scotland, from October 1984 onwards. The roles of the Conservative government, NCB management and the police are considered. ... More


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