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Conclusion

Nanna Mik-Meyer

in The Power of Citizens and Professionals in Welfare Encounters: The Influence of Bureaucracy, Market and Psychology

Published in print:
2017
Published Online:
January 2018
ISBN:
9781526110282
eISBN:
9781526128638
Item type:
chapter
Publisher:
Manchester University Press
DOI:
10.7228/manchester/9781526110282.003.0009
Subject:
Sociology, Politics, Social Movements and Social Change

This chapter presents the primary findings and contributions of the book; finding amongst other things that in efforts to analyse the (new) positioning of citizens and welfare workers it is most ... More


Introduction

Nanna Mik-Meyer

in The Power of Citizens and Professionals in Welfare Encounters: The Influence of Bureaucracy, Market and Psychology

Published in print:
2017
Published Online:
January 2018
ISBN:
9781526110282
eISBN:
9781526128638
Item type:
chapter
Publisher:
Manchester University Press
DOI:
10.7228/manchester/9781526110282.003.0001
Subject:
Sociology, Politics, Social Movements and Social Change

This introductory chapter presents the aims and focus of this book: to explore current encounters between citizens and welfare staff and to investigate the effects of principles from the bureaucracy, ... More


Soft power and welfare work

Nanna Mik-Meyer

in The Power of Citizens and Professionals in Welfare Encounters: The Influence of Bureaucracy, Market and Psychology

Published in print:
2017
Published Online:
January 2018
ISBN:
9781526110282
eISBN:
9781526128638
Item type:
chapter
Publisher:
Manchester University Press
DOI:
10.7228/manchester/9781526110282.003.0003
Subject:
Sociology, Politics, Social Movements and Social Change

This chapter presents key discussion on power and introduces the concept of power used in this book; one that combines Bourdieu’s work on field, capital and doxa with Goffman’s work on strategic ... More


Powerful encounters as seen from an interactionist perspective

Nanna Mik-Meyer

in The Power of Citizens and Professionals in Welfare Encounters: The Influence of Bureaucracy, Market and Psychology

Published in print:
2017
Published Online:
January 2018
ISBN:
9781526110282
eISBN:
9781526128638
Item type:
chapter
Publisher:
Manchester University Press
DOI:
10.7228/manchester/9781526110282.003.0004
Subject:
Sociology, Politics, Social Movements and Social Change

This chapter present the tradition of symbolic interactionism, that is, the interactionist approach to studying the in-between in human encounters and the study of how interacting individuals ... More


The market context: service–consumer

Nanna Mik-Meyer

in The Power of Citizens and Professionals in Welfare Encounters: The Influence of Bureaucracy, Market and Psychology

Published in print:
2017
Published Online:
January 2018
ISBN:
9781526110282
eISBN:
9781526128638
Item type:
chapter
Publisher:
Manchester University Press
DOI:
10.7228/manchester/9781526110282.003.0006
Subject:
Sociology, Politics, Social Movements and Social Change

This chapter introduces the market context and examines the recent efforts of integrating norms and values from the market—such as ideals of service, freedom of choice and co-production— into present ... More


The bureaucratic context: administrator–client

Nanna Mik-Meyer

in The Power of Citizens and Professionals in Welfare Encounters: The Influence of Bureaucracy, Market and Psychology

Published in print:
2017
Published Online:
January 2018
ISBN:
9781526110282
eISBN:
9781526128638
Item type:
chapter
Publisher:
Manchester University Press
DOI:
10.7228/manchester/9781526110282.003.0005
Subject:
Sociology, Politics, Social Movements and Social Change

This chapter addresses the first of the three contexts (bureaucracy, market and psychology) which the book explores with regards to its influence on present day welfare encounters. The chapter thus ... More


Professions, de-professionalisation and welfare work

Nanna Mik-Meyer

in The Power of Citizens and Professionals in Welfare Encounters: The Influence of Bureaucracy, Market and Psychology

Published in print:
2017
Published Online:
January 2018
ISBN:
9781526110282
eISBN:
9781526128638
Item type:
chapter
Publisher:
Manchester University Press
DOI:
10.7228/manchester/9781526110282.003.0002
Subject:
Sociology, Politics, Social Movements and Social Change

This chapter engages with the primary scholarly work on the concepts of profession, professionals and professionalisation and positions the book within this research as well. The chapter thus ... More


The power of bureaucracy, market and psychology in citizen–staff encounters

Nanna Mik-Meyer

in The Power of Citizens and Professionals in Welfare Encounters: The Influence of Bureaucracy, Market and Psychology

Published in print:
2017
Published Online:
January 2018
ISBN:
9781526110282
eISBN:
9781526128638
Item type:
chapter
Publisher:
Manchester University Press
DOI:
10.7228/manchester/9781526110282.003.0008
Subject:
Sociology, Politics, Social Movements and Social Change

This chapter presents excerpts from two of the author’s previous empirical studies on welfare encounters. The aim of presenting these empirical analyses is to illustrate how to study the power of ... More


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