Huatong Sun
- Published in print:
- 2012
- Published Online:
- May 2012
- ISBN:
- 9780199744763
- eISBN:
- 9780199932993
- Item type:
- book
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/acprof:oso/9780199744763.001.0001
- Subject:
- Psychology, Cognitive Models and Architectures
A demanding challenge in cross-cultural design is how to make a usable technology meaningful to local users. This book examines the disconnect of action and meaning in cross-cultural design and ...
More
A demanding challenge in cross-cultural design is how to make a usable technology meaningful to local users. This book examines the disconnect of action and meaning in cross-cultural design and presents an innovative framework “Culturally Localized User Experience (CLUE)” to tackle the problem. Drawing from three strands of practice theories—activity theory, British cultural studies, and rhetorical genre theory, the CLUE approach regards local culture as the dynamic nexus of contextual interactions and integrates action and meaning through a dialogical, cyclical design process in order to design a technology that would engage local users within meaningful social practices. With five in-depth case studies of mobile text messaging use in American and Chinese contexts, this book demonstrates that a technology creating for a culturally localized user experience mediates both instrumental practices and social meanings. It calls for a change in cross-cultural design practices from simply applying cultural conventions in design to localizing for social affordances with rich understandings of use activities in context. Meanwhile, the vivid user stories at sites of technology-in-use show the power of “user localization” in connecting design and use, which the book believes essential for the success of an emerging technology like mobile messaging in an era of participatory culture. This book is divided into three parts: theoretical grounding for key concepts, case histories, and scholarly implications. It explores how to create culture-sensitive technology for local users in this increasingly globalized world with a rising participatory culture.Less
A demanding challenge in cross-cultural design is how to make a usable technology meaningful to local users. This book examines the disconnect of action and meaning in cross-cultural design and presents an innovative framework “Culturally Localized User Experience (CLUE)” to tackle the problem. Drawing from three strands of practice theories—activity theory, British cultural studies, and rhetorical genre theory, the CLUE approach regards local culture as the dynamic nexus of contextual interactions and integrates action and meaning through a dialogical, cyclical design process in order to design a technology that would engage local users within meaningful social practices. With five in-depth case studies of mobile text messaging use in American and Chinese contexts, this book demonstrates that a technology creating for a culturally localized user experience mediates both instrumental practices and social meanings. It calls for a change in cross-cultural design practices from simply applying cultural conventions in design to localizing for social affordances with rich understandings of use activities in context. Meanwhile, the vivid user stories at sites of technology-in-use show the power of “user localization” in connecting design and use, which the book believes essential for the success of an emerging technology like mobile messaging in an era of participatory culture. This book is divided into three parts: theoretical grounding for key concepts, case histories, and scholarly implications. It explores how to create culture-sensitive technology for local users in this increasingly globalized world with a rising participatory culture.
Huatong Sun
- Published in print:
- 2012
- Published Online:
- May 2012
- ISBN:
- 9780199744763
- eISBN:
- 9780199932993
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/acprof:oso/9780199744763.003.0002
- Subject:
- Psychology, Cognitive Models and Architectures
This chapter explains why it is necessary and important to have a holistic vision of user experience for integrating action and meaning in cross-cultural design. Following Chapter 1, Chapter 2 ...
More
This chapter explains why it is necessary and important to have a holistic vision of user experience for integrating action and meaning in cross-cultural design. Following Chapter 1, Chapter 2 continues to review the unintegrated situation of cross-cultural technology design from the angle of usability and user experience. It maintains that the narrow conceptualization of usability that only focuses on action in technology design practices, is complicated by the narrow representations of culture that just reflect static meaning, resulting in a disconnect between action and meaning in cross-cultural design. This chapter first examines the usability concept and traces the conceptual movement from usability to user experience for a broader vision. Then it surveys cross-cultural usability research and practices and probes into the disconnect between action and meaning in technology design.Less
This chapter explains why it is necessary and important to have a holistic vision of user experience for integrating action and meaning in cross-cultural design. Following Chapter 1, Chapter 2 continues to review the unintegrated situation of cross-cultural technology design from the angle of usability and user experience. It maintains that the narrow conceptualization of usability that only focuses on action in technology design practices, is complicated by the narrow representations of culture that just reflect static meaning, resulting in a disconnect between action and meaning in cross-cultural design. This chapter first examines the usability concept and traces the conceptual movement from usability to user experience for a broader vision. Then it surveys cross-cultural usability research and practices and probes into the disconnect between action and meaning in technology design.
Huatong Sun
- Published in print:
- 2012
- Published Online:
- May 2012
- ISBN:
- 9780199744763
- eISBN:
- 9780199932993
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/acprof:oso/9780199744763.003.0003
- Subject:
- Psychology, Cognitive Models and Architectures
A holistic vision of user experience is essential for integrating action and meaning in cross-cultural design. This chapter answers the questions How and What in developing a holistic view of user ...
More
A holistic vision of user experience is essential for integrating action and meaning in cross-cultural design. This chapter answers the questions How and What in developing a holistic view of user experience. It first explains how this holistic view of user experience forms and functions by bringing in three strands of practice theories—activity theory, British cultural studies, and genre theory—to investigate a dual mediation process in technology use and to study affordances emerging through use. It then advances a methodology for analysis and design in cross-cultural design, Culturally Localized User Experience (CLUE). The CLUE approach highlights the praxis of use, i.e., user localization that makes a usable technology meaningful to an individual. Seven defining features of CLUE are outlined to describe what the framework of CLUE is. This chapter lays the foundation for the presentation of use cases and the development of the CLUE framework in later chapters.Less
A holistic vision of user experience is essential for integrating action and meaning in cross-cultural design. This chapter answers the questions How and What in developing a holistic view of user experience. It first explains how this holistic view of user experience forms and functions by bringing in three strands of practice theories—activity theory, British cultural studies, and genre theory—to investigate a dual mediation process in technology use and to study affordances emerging through use. It then advances a methodology for analysis and design in cross-cultural design, Culturally Localized User Experience (CLUE). The CLUE approach highlights the praxis of use, i.e., user localization that makes a usable technology meaningful to an individual. Seven defining features of CLUE are outlined to describe what the framework of CLUE is. This chapter lays the foundation for the presentation of use cases and the development of the CLUE framework in later chapters.
Huatong Sun
- Published in print:
- 2012
- Published Online:
- May 2012
- ISBN:
- 9780199744763
- eISBN:
- 9780199932993
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/acprof:oso/9780199744763.003.0010
- Subject:
- Psychology, Cognitive Models and Architectures
This chapter further develops the framework of CLUE with a consolidated discussion of five use cases presented earlier. It situates those cases on a broader horizon and reviews the trends of user ...
More
This chapter further develops the framework of CLUE with a consolidated discussion of five use cases presented earlier. It situates those cases on a broader horizon and reviews the trends of user localization across the sites. Thereby it illuminates how a holistic view of user experience is both situated and constructed in local contexts: To explore the “situatedness,” the first section of the chapter looks at how a local use of mobile messaging technology is situated in the surrounding contexts as the outcome of the interactions of various cultural influences; to investigate the “constructiveness,” the second section demonstrates how user localization functions as cultural consumption and how “genius loci” is achieved. Based on this holistic view of user experience, the third section examines affordances as dialogic relation through a dual mediation process of messaging use and suggests designing beyond operational affordances and cultivating social affordances for local use.Less
This chapter further develops the framework of CLUE with a consolidated discussion of five use cases presented earlier. It situates those cases on a broader horizon and reviews the trends of user localization across the sites. Thereby it illuminates how a holistic view of user experience is both situated and constructed in local contexts: To explore the “situatedness,” the first section of the chapter looks at how a local use of mobile messaging technology is situated in the surrounding contexts as the outcome of the interactions of various cultural influences; to investigate the “constructiveness,” the second section demonstrates how user localization functions as cultural consumption and how “genius loci” is achieved. Based on this holistic view of user experience, the third section examines affordances as dialogic relation through a dual mediation process of messaging use and suggests designing beyond operational affordances and cultivating social affordances for local use.
Huatong Sun
- Published in print:
- 2012
- Published Online:
- May 2012
- ISBN:
- 9780199744763
- eISBN:
- 9780199932993
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/acprof:oso/9780199744763.003.0011
- Subject:
- Psychology, Cognitive Models and Architectures
This concluding chapter suggests future directions for the research and practice of cross-cultural technology in a glocalization age. Centering on a dialogical approach, it analyzes what the ...
More
This concluding chapter suggests future directions for the research and practice of cross-cultural technology in a glocalization age. Centering on a dialogical approach, it analyzes what the cross-cultural design community could learn from the user localization efforts to design for, invoke, nurture, encourage, support, and sustain culturally localized user experience —the consummate experience—for emerging technologies. It studies the characteristics and value as well as the role and functions of user localization in a technology’s whole design, production, and use cycle and discusses how to route those user efforts into the design process to better address user needs and expectations in this rising participatory culture. Real-world examples are supplemented to further the discussion beyond the case study when needed.Less
This concluding chapter suggests future directions for the research and practice of cross-cultural technology in a glocalization age. Centering on a dialogical approach, it analyzes what the cross-cultural design community could learn from the user localization efforts to design for, invoke, nurture, encourage, support, and sustain culturally localized user experience —the consummate experience—for emerging technologies. It studies the characteristics and value as well as the role and functions of user localization in a technology’s whole design, production, and use cycle and discusses how to route those user efforts into the design process to better address user needs and expectations in this rising participatory culture. Real-world examples are supplemented to further the discussion beyond the case study when needed.
Huatong Sun
- Published in print:
- 2012
- Published Online:
- May 2012
- ISBN:
- 9780199744763
- eISBN:
- 9780199932993
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/acprof:oso/9780199744763.003.0004
- Subject:
- Psychology, Cognitive Models and Architectures
The CLUE framework advances cross-cultural user research as praxis—a dialogic design activity that has its ethical and political implications in local contexts as well. This chapter explores the ...
More
The CLUE framework advances cross-cultural user research as praxis—a dialogic design activity that has its ethical and political implications in local contexts as well. This chapter explores the methodological consequence of the CLUE. The first part of the chapter introduces the case of the book, the comparative study of mobile messaging use in American and Chinese contexts between 2003 and 2006. It reviews the phenomenon of mobile messaging use in a larger context and investigates what challenges and implications this case has brought to the practices and research of cross-cultural design. The second part of the chapter discusses the analytical values and methodological potentials of the CLUE framework for cross-cultural user experience research with the case study as the example.Less
The CLUE framework advances cross-cultural user research as praxis—a dialogic design activity that has its ethical and political implications in local contexts as well. This chapter explores the methodological consequence of the CLUE. The first part of the chapter introduces the case of the book, the comparative study of mobile messaging use in American and Chinese contexts between 2003 and 2006. It reviews the phenomenon of mobile messaging use in a larger context and investigates what challenges and implications this case has brought to the practices and research of cross-cultural design. The second part of the chapter discusses the analytical values and methodological potentials of the CLUE framework for cross-cultural user experience research with the case study as the example.
Anders Drachen, Pejman Mirza-Babaei, and Lennart Nacke (eds)
- Published in print:
- 2018
- Published Online:
- March 2018
- ISBN:
- 9780198794844
- eISBN:
- 9780191836336
- Item type:
- book
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/oso/9780198794844.001.0001
- Subject:
- Mathematics, Logic / Computer Science / Mathematical Philosophy, Computational Mathematics / Optimization
Today, Games User Research forms an integral component of the development of any kind of interactive entertainment. User research stands as the primary source of business intelligence in the ...
More
Today, Games User Research forms an integral component of the development of any kind of interactive entertainment. User research stands as the primary source of business intelligence in the incredibly competitive game industry. This book aims to provide the foundational, accessible, go-to resource for people interested in GUR. It is a community-driven effort—it is written by passionate professionals and researchers in the GUR community as a handbook and guide for everyone interested in user research and games. The book bridges the current gaps of knowledge in Game User Research, building the go-to volume for everyone working with games, with an emphasis on those new to the field.Less
Today, Games User Research forms an integral component of the development of any kind of interactive entertainment. User research stands as the primary source of business intelligence in the incredibly competitive game industry. This book aims to provide the foundational, accessible, go-to resource for people interested in GUR. It is a community-driven effort—it is written by passionate professionals and researchers in the GUR community as a handbook and guide for everyone interested in user research and games. The book bridges the current gaps of knowledge in Game User Research, building the go-to volume for everyone working with games, with an emphasis on those new to the field.
Julie Carpenter
- Published in print:
- 2017
- Published Online:
- May 2018
- ISBN:
- 9780262036689
- eISBN:
- 9780262341981
- Item type:
- chapter
- Publisher:
- The MIT Press
- DOI:
- 10.7551/mitpress/9780262036689.003.0014
- Subject:
- Philosophy, Moral Philosophy
This chapter projects possible human futures with robot sex workers (RSWs). These are models of robots with integrated capabilities designed to enhance human sexual pleasure. Using attachment theory ...
More
This chapter projects possible human futures with robot sex workers (RSWs). These are models of robots with integrated capabilities designed to enhance human sexual pleasure. Using attachment theory as a framework, concrete questions about what might constitute human-robot sexual and emotionally intimate relationships are presented for discussion, including design and cultural issues. Mori’s Uncanny Valley theory is used as a springboard for a new model to include temporal and cultural influences on people who interact with robots, the Robot Accommodation Process Theory (RAPT). Finally, the ideas of how RSW will be normalized into individual human-robot relationships as well as how the relationships will be valued by culture over time are used as a premise for building theory in the areas of meaningful and affectionate human-robot relationships.Less
This chapter projects possible human futures with robot sex workers (RSWs). These are models of robots with integrated capabilities designed to enhance human sexual pleasure. Using attachment theory as a framework, concrete questions about what might constitute human-robot sexual and emotionally intimate relationships are presented for discussion, including design and cultural issues. Mori’s Uncanny Valley theory is used as a springboard for a new model to include temporal and cultural influences on people who interact with robots, the Robot Accommodation Process Theory (RAPT). Finally, the ideas of how RSW will be normalized into individual human-robot relationships as well as how the relationships will be valued by culture over time are used as a premise for building theory in the areas of meaningful and affectionate human-robot relationships.
Heather Desurvire and Dennis Wixon
- Published in print:
- 2018
- Published Online:
- March 2018
- ISBN:
- 9780198794844
- eISBN:
- 9780191836336
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/oso/9780198794844.003.0014
- Subject:
- Mathematics, Logic / Computer Science / Mathematical Philosophy, Computational Mathematics / Optimization
This paper presents a set of heuristics (PLAY and GAP) for game design and discusses the history of heuristics for games, describes the use of these heuristics, summarizes research demonstrating ...
More
This paper presents a set of heuristics (PLAY and GAP) for game design and discusses the history of heuristics for games, describes the use of these heuristics, summarizes research demonstrating their effectiveness, and describes a hypothetical model that reviewers use when evaluating a game. The usage by designers and evaluators when reviewing two released games is also compared. Overall, heuristics were found to be much more effective than informal reviews and their use led not only to problem identification, but to suggested fixes, possible enhancements, and effective aspects of the existing designs.Less
This paper presents a set of heuristics (PLAY and GAP) for game design and discusses the history of heuristics for games, describes the use of these heuristics, summarizes research demonstrating their effectiveness, and describes a hypothetical model that reviewers use when evaluating a game. The usage by designers and evaluators when reviewing two released games is also compared. Overall, heuristics were found to be much more effective than informal reviews and their use led not only to problem identification, but to suggested fixes, possible enhancements, and effective aspects of the existing designs.
Pejman Mirza-Babaei
- Published in print:
- 2018
- Published Online:
- March 2018
- ISBN:
- 9780198794844
- eISBN:
- 9780191836336
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/oso/9780198794844.003.0018
- Subject:
- Mathematics, Logic / Computer Science / Mathematical Philosophy, Computational Mathematics / Optimization
As part of conducting research, reporting must occur. In addition to communicating the research result accurately, a report must motivate the team to act on the result, which often means modifying ...
More
As part of conducting research, reporting must occur. In addition to communicating the research result accurately, a report must motivate the team to act on the result, which often means modifying their build to increase the quality of their product. Approaches used to report user research findings back to the development team are just as important as the findings themselves. If the findings are not communicated to the development team effectively, the developers may not take action and miss potentially critical changes that could have made a difference in the development cycle and overall success of the project. If user researchers conduct the best possible study, identify the most critical issues, but fail to communicate or explain the findings in a way that motivates the development team, then changes may not occur. Many chapters in this book discuss methodologies for conducting user research; this chapter focuses on approaches to communicate the findings to the development team.Less
As part of conducting research, reporting must occur. In addition to communicating the research result accurately, a report must motivate the team to act on the result, which often means modifying their build to increase the quality of their product. Approaches used to report user research findings back to the development team are just as important as the findings themselves. If the findings are not communicated to the development team effectively, the developers may not take action and miss potentially critical changes that could have made a difference in the development cycle and overall success of the project. If user researchers conduct the best possible study, identify the most critical issues, but fail to communicate or explain the findings in a way that motivates the development team, then changes may not occur. Many chapters in this book discuss methodologies for conducting user research; this chapter focuses on approaches to communicate the findings to the development team.
Anders Drachen and Shawn Connor
- Published in print:
- 2018
- Published Online:
- March 2018
- ISBN:
- 9780198794844
- eISBN:
- 9780191836336
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/oso/9780198794844.003.0019
- Subject:
- Mathematics, Logic / Computer Science / Mathematical Philosophy, Computational Mathematics / Optimization
Game Analytics (GA) provides new ways to conduct user research, counteracting some of the weaknesses of traditional approaches while retaining essential compatibility with the methodologies of GUR. ...
More
Game Analytics (GA) provides new ways to conduct user research, counteracting some of the weaknesses of traditional approaches while retaining essential compatibility with the methodologies of GUR. This chapter provides an overview of what GA is and how it fits within the daily operations of game development across studio sizes, with an emphasis on the intersection with GUR and the synergies that can be leveraged across analytics and user research.Less
Game Analytics (GA) provides new ways to conduct user research, counteracting some of the weaknesses of traditional approaches while retaining essential compatibility with the methodologies of GUR. This chapter provides an overview of what GA is and how it fits within the daily operations of game development across studio sizes, with an emphasis on the intersection with GUR and the synergies that can be leveraged across analytics and user research.
Steven Schirra and Brooke White
- Published in print:
- 2018
- Published Online:
- March 2018
- ISBN:
- 9780198794844
- eISBN:
- 9780191836336
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/oso/9780198794844.003.0026
- Subject:
- Mathematics, Logic / Computer Science / Mathematical Philosophy, Computational Mathematics / Optimization
Mobile games are deeply integrated into players’ everyday lives. In this chapter, we introduce methods such as paper prototyping and diary studies that consider both the unique form-factor of mobile ...
More
Mobile games are deeply integrated into players’ everyday lives. In this chapter, we introduce methods such as paper prototyping and diary studies that consider both the unique form-factor of mobile touchscreen devices and the need to understand users’ context for gameplay. We consider the constraints of lab-based research for mobile games, and discuss strategies for conducting mobile studies in and out of the lab.Less
Mobile games are deeply integrated into players’ everyday lives. In this chapter, we introduce methods such as paper prototyping and diary studies that consider both the unique form-factor of mobile touchscreen devices and the need to understand users’ context for gameplay. We consider the constraints of lab-based research for mobile games, and discuss strategies for conducting mobile studies in and out of the lab.
Anders Drachen, Pejman Mirza-Babaei, and Lennart E. Nacke
- Published in print:
- 2018
- Published Online:
- March 2018
- ISBN:
- 9780198794844
- eISBN:
- 9780191836336
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/oso/9780198794844.003.0001
- Subject:
- Mathematics, Logic / Computer Science / Mathematical Philosophy, Computational Mathematics / Optimization
This chapter provides an introduction to the field of Games User Research (GUR) and to the present book. GUR is an interdisciplinary field of practice and research concerned with ensuring the optimal ...
More
This chapter provides an introduction to the field of Games User Research (GUR) and to the present book. GUR is an interdisciplinary field of practice and research concerned with ensuring the optimal quality of usability and user experience in digital games. GUR inevitably involves any aspect of a video game that players interface with, directly or indirectly. This book aims to provide the foundational, accessible, go-to resource for people interested in GUR. It is a community-driven effort—it is written by passionate professionals and researchers in the GUR community as a handbook and guide for everyone interested in user research and games. We aim to provide the most comprehensive overview from an applied perspective, for a person new to GUR, but which is also useful for experienced user researchers.Less
This chapter provides an introduction to the field of Games User Research (GUR) and to the present book. GUR is an interdisciplinary field of practice and research concerned with ensuring the optimal quality of usability and user experience in digital games. GUR inevitably involves any aspect of a video game that players interface with, directly or indirectly. This book aims to provide the foundational, accessible, go-to resource for people interested in GUR. It is a community-driven effort—it is written by passionate professionals and researchers in the GUR community as a handbook and guide for everyone interested in user research and games. We aim to provide the most comprehensive overview from an applied perspective, for a person new to GUR, but which is also useful for experienced user researchers.
Michael C. Medlock
- Published in print:
- 2018
- Published Online:
- March 2018
- ISBN:
- 9780198794844
- eISBN:
- 9780191836336
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/oso/9780198794844.003.0007
- Subject:
- Mathematics, Logic / Computer Science / Mathematical Philosophy, Computational Mathematics / Optimization
This chapter provides bite-sized summaries of the most common methods of the Games User Research field. It then focuses on the questions to be considered when constructing and combining GUR methods. ...
More
This chapter provides bite-sized summaries of the most common methods of the Games User Research field. It then focuses on the questions to be considered when constructing and combining GUR methods. It concludes with a discussion of what methods best address what questions.Less
This chapter provides bite-sized summaries of the most common methods of the Games User Research field. It then focuses on the questions to be considered when constructing and combining GUR methods. It concludes with a discussion of what methods best address what questions.
Ben Lewis-Evans
- Published in print:
- 2018
- Published Online:
- March 2018
- ISBN:
- 9780198794844
- eISBN:
- 9780191836336
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/oso/9780198794844.003.0030
- Subject:
- Mathematics, Logic / Computer Science / Mathematical Philosophy, Computational Mathematics / Optimization
The increased interest in virtual reality (VR) has yielded a lot of studies and development in both research and game design. Simulation sickness is an issue experienced by a significant subset of ...
More
The increased interest in virtual reality (VR) has yielded a lot of studies and development in both research and game design. Simulation sickness is an issue experienced by a significant subset of players in VR. This chapter focuses on the challenges this issue poses for user research, and suggests practical considerations for researchers to minimize legal and ethical risks.Less
The increased interest in virtual reality (VR) has yielded a lot of studies and development in both research and game design. Simulation sickness is an issue experienced by a significant subset of players in VR. This chapter focuses on the challenges this issue poses for user research, and suggests practical considerations for researchers to minimize legal and ethical risks.
Graham McAllister and Sebastian Long
- Published in print:
- 2018
- Published Online:
- March 2018
- ISBN:
- 9780198794844
- eISBN:
- 9780191836336
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/oso/9780198794844.003.0008
- Subject:
- Mathematics, Logic / Computer Science / Mathematical Philosophy, Computational Mathematics / Optimization
This chapter describes each of the eight methods for player research we have used, and covers why the method is used in the context of player research, how it is executed, the time taken, and what is ...
More
This chapter describes each of the eight methods for player research we have used, and covers why the method is used in the context of player research, how it is executed, the time taken, and what is delivered as a result. Each of the methods has been refined over the years to reflect the balance between time and budget required, and accurate and actionable results delivered. The strengths of each of the methods with respect to player appeal, understanding, usability, experience, and successful monetization are presented.Less
This chapter describes each of the eight methods for player research we have used, and covers why the method is used in the context of player research, how it is executed, the time taken, and what is delivered as a result. Each of the methods has been refined over the years to reflect the balance between time and budget required, and accurate and actionable results delivered. The strengths of each of the methods with respect to player appeal, understanding, usability, experience, and successful monetization are presented.
Veronica Zammitto
- Published in print:
- 2018
- Published Online:
- March 2018
- ISBN:
- 9780198794844
- eISBN:
- 9780191836336
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/oso/9780198794844.003.0002
- Subject:
- Mathematics, Logic / Computer Science / Mathematical Philosophy, Computational Mathematics / Optimization
Practising Games User Research within a video game company possesses unique challenges, ranging from tight turnaround of findings to collaborating with the development team and incorporating the ...
More
Practising Games User Research within a video game company possesses unique challenges, ranging from tight turnaround of findings to collaborating with the development team and incorporating the needs of the rest of company. This chapter describes processes and best practices for applying GUR in the industry while identifying and avoiding potential pitfalls.Less
Practising Games User Research within a video game company possesses unique challenges, ranging from tight turnaround of findings to collaborating with the development team and incorporating the needs of the rest of company. This chapter describes processes and best practices for applying GUR in the industry while identifying and avoiding potential pitfalls.
Peder Inge Furseth and Richard Cuthbertson
- Published in print:
- 2016
- Published Online:
- March 2016
- ISBN:
- 9780198705116
- eISBN:
- 9780191774218
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/acprof:oso/9780198705116.003.0006
- Subject:
- Business and Management, Innovation
Chapter 6 focuses on innovation and the customer. Customer experiences are partly tangible, as they can be designed, and partly intangible as they rely on the interaction between the employee and the ...
More
Chapter 6 focuses on innovation and the customer. Customer experiences are partly tangible, as they can be designed, and partly intangible as they rely on the interaction between the employee and the end user. Innovative customer experiences require great front line staff to deliver them, and great back room staff to support them. The actions of employees can minimize disruption to customers during the innovation development process. The power of intangible assets, especially brand trust, encourages customers to try new experiences, and combined with financial support this forms the Demand Triangle. The value of a customer experience is not only different from customer to customer, but can also be different for an individual customer as the context changes, e.g.weekday versus weekend. Customer experiences are the realization of the goal for the customer in transacting with the firm. Through this interaction, the firm aims to create value for the customer.Less
Chapter 6 focuses on innovation and the customer. Customer experiences are partly tangible, as they can be designed, and partly intangible as they rely on the interaction between the employee and the end user. Innovative customer experiences require great front line staff to deliver them, and great back room staff to support them. The actions of employees can minimize disruption to customers during the innovation development process. The power of intangible assets, especially brand trust, encourages customers to try new experiences, and combined with financial support this forms the Demand Triangle. The value of a customer experience is not only different from customer to customer, but can also be different for an individual customer as the context changes, e.g.weekday versus weekend. Customer experiences are the realization of the goal for the customer in transacting with the firm. Through this interaction, the firm aims to create value for the customer.
Graham McAllister
- Published in print:
- 2018
- Published Online:
- March 2018
- ISBN:
- 9780198794844
- eISBN:
- 9780191836336
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/oso/9780198794844.003.0005
- Subject:
- Mathematics, Logic / Computer Science / Mathematical Philosophy, Computational Mathematics / Optimization
As user experience (UX) research in game development becomes more established, many studios are now incorporating UX practices within their studio. However, the maturity level of UX within a studio ...
More
As user experience (UX) research in game development becomes more established, many studios are now incorporating UX practices within their studio. However, the maturity level of UX within a studio can vary widely, from those who are hostile towards UX up to those who embrace UX at all levels in the organization. This chapter is for both game developers and Games User Researchers who are interested in assessing where they currently are on a UX maturity scale, and also keen to understand what more could be done to become more player-focused.Less
As user experience (UX) research in game development becomes more established, many studios are now incorporating UX practices within their studio. However, the maturity level of UX within a studio can vary widely, from those who are hostile towards UX up to those who embrace UX at all levels in the organization. This chapter is for both game developers and Games User Researchers who are interested in assessing where they currently are on a UX maturity scale, and also keen to understand what more could be done to become more player-focused.
Johan Dorell and Björn Berg Marklund
- Published in print:
- 2018
- Published Online:
- March 2018
- ISBN:
- 9780198794844
- eISBN:
- 9780191836336
- Item type:
- chapter
- Publisher:
- Oxford University Press
- DOI:
- 10.1093/oso/9780198794844.003.0025
- Subject:
- Mathematics, Logic / Computer Science / Mathematical Philosophy, Computational Mathematics / Optimization
In this chapter we provide a pragmatic description of how GUR processes can be employable and impactful even with limited resources and prior user research experience. We also provide guidelines for ...
More
In this chapter we provide a pragmatic description of how GUR processes can be employable and impactful even with limited resources and prior user research experience. We also provide guidelines for how GUR processes can start small and be iteratively expanded upon to become an integral part of a developer’s working processes. Included are step-by-step guidelines for starting to work with GUR.Less
In this chapter we provide a pragmatic description of how GUR processes can be employable and impactful even with limited resources and prior user research experience. We also provide guidelines for how GUR processes can start small and be iteratively expanded upon to become an integral part of a developer’s working processes. Included are step-by-step guidelines for starting to work with GUR.
