Jump to ContentJump to Main Navigation

You are looking at 1-16 of 16 items

  • Keywords: service innovation x
Clear All Modify Search

View:

Innovation in Services: An Overview

Ammon Salter and Bruce S. Tether

in Managing Services: Challenges and Innovation

Published in print:
2013
Published Online:
January 2014
ISBN:
9780199696086
eISBN:
9780191767869
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199696086.003.0009
Subject:
Business and Management, Organization Studies

This chapter provides an overview on innovation in services, particularly from the perspective of innovation studies. It focuses on two questions at the core of the growing body of research on this ... More


Innovation in an Advanced Consumer Society: Value-Driven Service Innovation

Peder Inge Furseth and Richard Cuthbertson

Published in print:
2016
Published Online:
March 2016
ISBN:
9780198705116
eISBN:
9780191774218
Item type:
book
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198705116.001.0001
Subject:
Business and Management, Innovation

This book aims to develop innovation theory by focusing on innovation in a consumer society. In an advanced consumer society, services dominate and are provided through digital as well as physical ... More


Value-Driven Service Innovation

Peder Inge Furseth and Richard Cuthbertson

in Innovation in an Advanced Consumer Society: Value-Driven Service Innovation

Published in print:
2016
Published Online:
March 2016
ISBN:
9780198705116
eISBN:
9780191774218
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198705116.003.0001
Subject:
Business and Management, Innovation

Chapter 1 provides the context of the consumer society for Value-Driven Service Innovation and explains its importance and theoretical underpinnings. Innovation is regarded as the successful ... More


The Shifting Terrain of Service Operations Management

Martin Spring

in Managing Services: Challenges and Innovation

Published in print:
2013
Published Online:
January 2014
ISBN:
9780199696086
eISBN:
9780191767869
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199696086.003.0003
Subject:
Business and Management, Organization Studies

The purpose of the chapter is to use a personal stepping-off point to review developments of the treatment of services within the operations management field. Three areas of development are ... More


Digital Government and Public Service Innovation

Ian Mcloughlin, Rob Wilson, and Mike Martin

in Digital Government at Work: A Social Informatics Perspective

Published in print:
2013
Published Online:
September 2013
ISBN:
9780199557721
eISBN:
9780191761232
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199557721.003.0002
Subject:
Business and Management, Public Management

In this chapter we explore the argument that digital technology provides the basis for transformational change in the way the state operates and public services are delivered and experienced. For ... More


The Service Innovation Triangle

Peder Inge Furseth and Richard Cuthbertson

in Innovation in an Advanced Consumer Society: Value-Driven Service Innovation

Published in print:
2016
Published Online:
March 2016
ISBN:
9780198705116
eISBN:
9780191774218
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198705116.003.0002
Subject:
Business and Management, Innovation

Chapter 2 explains the new model that is the foundation of the book’s distinctive contribution, the Service Innovation Triangle (SIT). SIT consists of nine components: value, business model, customer ... More


Applying the Value-Driven Perspective to Service Innovation

Peder Inge Furseth and Richard Cuthbertson

in Innovation in an Advanced Consumer Society: Value-Driven Service Innovation

Published in print:
2016
Published Online:
March 2016
ISBN:
9780198705116
eISBN:
9780191774218
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198705116.003.0009
Subject:
Business and Management, Innovation

Chapter 9 reflects on the original goal of this book to provide an integrated view of service innovation that reflects the global, digital, service-dominant, consumer society of today. This chapter ... More


Building Organizational Capacity for Innovation

Peder Inge Furseth and Richard Cuthbertson

in Innovation in an Advanced Consumer Society: Value-Driven Service Innovation

Published in print:
2016
Published Online:
March 2016
ISBN:
9780198705116
eISBN:
9780191774218
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198705116.003.0005
Subject:
Business and Management, Innovation

Chapter 5 presents the role of people, culture, and communication in service innovation. People are an important resource because to successfully innovate firms need to have people who are ... More


Developing a New Service System

Peder Inge Furseth and Richard Cuthbertson

in Innovation in an Advanced Consumer Society: Value-Driven Service Innovation

Published in print:
2016
Published Online:
March 2016
ISBN:
9780198705116
eISBN:
9780191774218
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198705116.003.0007
Subject:
Business and Management, Innovation

Chapter 7 considers the Service System to deliver the required customer experiences. This is part of the ability level of the Service Innovation Triangle. The Service System comprises the operations ... More


Business Model Innovation

Peder Inge Furseth and Richard Cuthbertson

in Innovation in an Advanced Consumer Society: Value-Driven Service Innovation

Published in print:
2016
Published Online:
March 2016
ISBN:
9780198705116
eISBN:
9780191774218
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198705116.003.0008
Subject:
Business and Management, Innovation

Chapter 8 covers the business model and its complex relationships with the Service System and customer experiences. A business model refers to a conceptual model of the business, rather than the ... More


Core Assets that Support Innovation Potential

Peder Inge Furseth and Richard Cuthbertson

in Innovation in an Advanced Consumer Society: Value-Driven Service Innovation

Published in print:
2016
Published Online:
March 2016
ISBN:
9780198705116
eISBN:
9780191774218
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198705116.003.0003
Subject:
Business and Management, Innovation

Chapter 3 discusses the core assets that provide the capacity to innovate. Tangible assets are usually fixed and can provide the firm with the potential to innovate but may also create barriers to ... More


Building Technological Capacity for Innovation

Peder Inge Furseth and Richard Cuthbertson

in Innovation in an Advanced Consumer Society: Value-Driven Service Innovation

Published in print:
2016
Published Online:
March 2016
ISBN:
9780198705116
eISBN:
9780191774218
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198705116.003.0004
Subject:
Business and Management, Innovation

Chapter 4 discusses the importance of data storage, distribution, processing and content in service innovation. This component is part of the capacity layer, but is seen as a resource, as it is more ... More


Developing New Customer Experiences

Peder Inge Furseth and Richard Cuthbertson

in Innovation in an Advanced Consumer Society: Value-Driven Service Innovation

Published in print:
2016
Published Online:
March 2016
ISBN:
9780198705116
eISBN:
9780191774218
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198705116.003.0006
Subject:
Business and Management, Innovation

Chapter 6 focuses on innovation and the customer. Customer experiences are partly tangible, as they can be designed, and partly intangible as they rely on the interaction between the employee and the ... More


Digital Government at Work: A Social Informatics Perspective

Ian McLoughlin and Rob Wilson

Published in print:
2013
Published Online:
September 2013
ISBN:
9780199557721
eISBN:
9780191761232
Item type:
book
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199557721.001.0001
Subject:
Business and Management, Public Management

Digital Government at Work aims to provide a new perspective on the use of digital technologies to provide more joined-up public services. Drawing upon extensive research conducted from ... More


A Social Informatics Perspective

Ian Mcloughlin, Rob Wilson, and Mike Martin

in Digital Government at Work: A Social Informatics Perspective

Published in print:
2013
Published Online:
September 2013
ISBN:
9780199557721
eISBN:
9780191761232
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199557721.003.0003
Subject:
Business and Management, Public Management

This chapter discusses the different ways in which the relationship between the technological, organizational, and institutional change that is at the heart of digital government can be ... More


Making Digital Government Work

Ian Mcloughlin, Rob Wilson, and Mike Martin

in Digital Government at Work: A Social Informatics Perspective

Published in print:
2013
Published Online:
September 2013
ISBN:
9780199557721
eISBN:
9780191761232
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199557721.003.0009
Subject:
Business and Management, Public Management

The final chapter draws the arguments of previous chapters together and seeks to identify key insights into how digital government can be made to work more effectively in the future. If there is to ... More


View: