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Conclusions: Lessons Learned, Implications for Management

James W. Cortada

in The Digital Hand: Volume II: How Computers Changed the Work of American Financial, Telecommunications, Media, and Entertainment Industries

Published in print:
2005
Published Online:
September 2007
ISBN:
9780195165876
eISBN:
9780199789689
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195165876.003.0013
Subject:
Business and Management, Business History

This chapter describes the role of information technologies in the shaping and offerings of services industries, then moves on to describe broad patterns of IT adoption by such industries, and the ... More


The Development of Traditional Industries in Modern Japan: A Statistical Exposition

Takanori Matsumoto

in The Role of Tradition in Japan's Industrialization: Another Path to Industrialization

Published in print:
2006
Published Online:
September 2006
ISBN:
9780198292746
eISBN:
9780191603891
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/0198292740.003.0002
Subject:
Economics and Finance, South and East Asia

This chapter assesses the quantitative position of ‘traditional’ industries in the economy. Traditional industry — which accounted for the largest number of gainfully occupied workers — developed ... More


Services

Geoffrey Jones

in Multinationals and Global Capitalism: From the Nineteenth to the Twenty First Century

Published in print:
2004
Published Online:
April 2005
ISBN:
9780199272099
eISBN:
9780191602184
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/0199272093.003.0005
Subject:
Economics and Finance, Economic History

Service enterprises were enablers of global capitalism. They performed central roles as coordinators of cross-border investments in manufacturing and resources. The service sector is highly diffuse ... More


Epilogue: Sustainable International Development after the Subprime Crisis

Markus Venzin

in Building an International Financial Services Firm: How Successful Firms Design and Execute Cross-Border Strategies

Published in print:
2009
Published Online:
October 2011
ISBN:
9780199535200
eISBN:
9780191701153
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199535200.003.0013
Subject:
Business and Management, Finance, Accounting, and Banking, Strategy

This chapter discusses the impact of the subprime crisis on the international strategies of financial services firms. Many mostly passive investors from emerging economies will get the opportunity to ... More


The Impact of Services Regulation

Tito Boeri, Micael Castanheira, Riccardo Faini, Vincenzo Galasso, Giorgio Barba Navaretti, Carcillo Stéphane, Jonathan Haskel, Giuseppe Nicoletti, Enrico Perotti, Carlo Scarpa, Lidia Tsyganok, and Christian Wey

in Structural Reforms Without Prejudices

Published in print:
2006
Published Online:
May 2007
ISBN:
9780199203628
eISBN:
9780191708169
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199203628.003.0006
Subject:
Economics and Finance, Public and Welfare

This chapter illustrates how regulation in services affected the performance of other sectors in the economy through input-output linkages. The analysis compares the performance of twenty-four ... More


Introduction to the book

Markus Venzin

in Building an International Financial Services Firm: How Successful Firms Design and Execute Cross-Border Strategies

Published in print:
2009
Published Online:
October 2011
ISBN:
9780199535200
eISBN:
9780191701153
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199535200.003.0001
Subject:
Business and Management, Finance, Accounting, and Banking, Strategy

This introductory chapter begins with a brief discussion of the emergence of a new era of global banking and insurance. It outlines five of the reasons to study the financial services industry. It ... More


The characteristics of financial services

Markus Venzin

in Building an International Financial Services Firm: How Successful Firms Design and Execute Cross-Border Strategies

Published in print:
2009
Published Online:
October 2011
ISBN:
9780199535200
eISBN:
9780191701153
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199535200.003.0002
Subject:
Business and Management, Finance, Accounting, and Banking, Strategy

The strategic challenges of internationalization vary greatly between different financial services sectors. A retail bank such as the Italian UniCredit, as opposed to an investment bank such as ... More


Innovation in the service sector

Albert N. Link and Donald S. Siegel

in Innovation, Entrepreneurship, and Technological Change

Published in print:
2007
Published Online:
October 2011
ISBN:
9780199268825
eISBN:
9780191699290
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199268825.003.0006
Subject:
Business and Management, Innovation, Strategy

This chapter analyzes innovation in the service sector. Imitation appears to be much more prevalent in services, since process and systems-related patents are difficult to secure and protect. This ... More


Looking Ahead: Will Liberalization Policies Succeed?

Tito Boeri, Micael Castanheira, Riccardo Faini, Vincenzo Galasso, Giorgio Barba Navaretti, Carcillo Stéphane, Jonathan Haskel, Giuseppe Nicoletti, Enrico Perotti, Carlo Scarpa, Lidia Tsyganok, and Christian Wey

in Structural Reforms Without Prejudices

Published in print:
2006
Published Online:
May 2007
ISBN:
9780199203628
eISBN:
9780191708169
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199203628.003.0007
Subject:
Economics and Finance, Public and Welfare

The case studies of Germany, Italy, and the UK show that liberalization has had positive direct effects on productivity in services, but does not always result in declining prices and employment ... More


Services Productivity in the United States: Griliches's Services Volume Revisited

Barry P. Bosworth and Jack E. Triplett

in Hard-to-Measure Goods and Services: Essays in Honor of Zvi Griliches

Published in print:
2007
Published Online:
February 2013
ISBN:
9780226044491
eISBN:
9780226044507
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226044507.003.0015
Subject:
Economics and Finance, Microeconomics

This chapter examines problems associated with output measurement in the service industries of the economy, one of the most prominent hard-to-measure sectors. It begins by summarizing what has been ... More


Challenges in Financial Regulation

STIJN CLAESSENS

in International Finance: A Survey

Published in print:
2012
Published Online:
May 2013
ISBN:
9780199754656
eISBN:
9780199979462
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199754656.003.0008
Subject:
Economics and Finance, Financial Economics, International

Financial intermediation and financial services industries have undergone many changes in the past two decades due to deregulation, technological advances, and globalization. The recent financial ... More


Urbanization, Agglomeration, and Coagglomeration of Service Industries

Jed Kolko (ed.)

in Agglomeration Economics

Published in print:
2010
Published Online:
February 2013
ISBN:
9780226297897
eISBN:
9780226297927
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226297927.003.0006
Subject:
Economics and Finance, Microeconomics

The economic future of cities depends on services, and understanding why services are in cities is essential to understanding the function of cities in modern economies. Service industries that rely ... More


The Costs of Employing Highly Educated Workers

Robert B. Archibald and David H. Feldman

in Why Does College Cost So Much?

Published in print:
2010
Published Online:
January 2011
ISBN:
9780199744503
eISBN:
9780199866168
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199744503.003.0004
Subject:
Economics and Finance, Financial Economics

Higher education prices have evolved over time in a manner quite similar to other service industries that rely heavily on highly educated workers, and quite differently from the time paths of prices ... More


The rise of the reengineers

Simon Head

in The New Ruthless Economy: Work and Power in the Digital Age

Published in print:
2005
Published Online:
October 2011
ISBN:
9780195179835
eISBN:
9780199850211
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195179835.003.0004
Subject:
Economics and Finance, Behavioural Economics

This chapter examines the history of the emergence of the so-called reengineers. It explains the accomplishment of William Henry Leffingwell in working out the principles of how scientific management ... More


Hyperembedded demand and uneven innovation: female labour in a male-dominated service industry

Bonnie H. Erickson

in Innovation By Demand: An Interdisciplinary Approach to the Study of Demand and its Role in Innovation

Published in print:
2002
Published Online:
July 2012
ISBN:
9780719062674
eISBN:
9781781700273
Item type:
chapter
Publisher:
Manchester University Press
DOI:
10.7228/manchester/9780719062674.003.0008
Subject:
Political Science, Political Economy

This chapter argues that in service industries such as security, demand for a service is inseparable from the demand for the kind of people seen as suitable for providing the service. One important ... More


Service Sector Productivity Comparisons: Lessons for Measurement

Martin Neil Baily and Eric Zitzewitz (eds)

in New Developments in Productivity Analysis

Published in print:
2001
Published Online:
February 2013
ISBN:
9780226360621
eISBN:
9780226360645
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226360645.003.0010
Subject:
Economics and Finance, Econometrics

Starting with an international comparison of service sector productivity published in 1992, a series of projects have been initiated by the McKinsey Global Institute and carried out in collaboration ... More


Deliberate Reinforcement in Strategic Industries

Roselyn Hsueh

in China's Regulatory State: A New Strategy for Globalization

Published in print:
2011
Published Online:
August 2016
ISBN:
9780801449956
eISBN:
9780801462856
Item type:
chapter
Publisher:
Cornell University Press
DOI:
10.7591/cornell/9780801449956.003.0009
Subject:
Political Science, Asian Politics

This chapter surveys strategic industries (financial services, energy, and automotives) to test, extend, and refine the broader applicability of the strategic value framework developed in previous ... More


Why Did It Happen? And Why Social Security Accounts Didn't

Edward A. Zelinsky

in The Origins of the Ownership Society: How the Defined Contribution Paradigm Changed America

Published in print:
2008
Published Online:
January 2009
ISBN:
9780195339352
eISBN:
9780199855407
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195339352.003.0004
Subject:
Law, Employment Law

The causes of the defined contribution paradigm are varied: demographic, statutory, political, economic, cultural. Exploring those causes suggests that the defined contribution paradigm, though not ... More


Introduction: Luxury Service And The New Economy

Rachel Sherman

in Class Acts: Service and Inequality in Luxury Hotels

Published in print:
2007
Published Online:
March 2012
ISBN:
9780520247819
eISBN:
9780520939608
Item type:
chapter
Publisher:
University of California Press
DOI:
10.1525/california/9780520247819.003.0001
Subject:
Sociology, Social Stratification, Inequality, and Mobility

Managers and hospitality literature insist that caring is more important than the physical characteristics of a hotel or its amenities. For many managers, service is the main reason why guests and ... More


Profit impact of internationalization

Markus Venzin

in Building an International Financial Services Firm: How Successful Firms Design and Execute Cross-Border Strategies

Published in print:
2009
Published Online:
October 2011
ISBN:
9780199535200
eISBN:
9780191701153
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199535200.003.0003
Subject:
Business and Management, Finance, Accounting, and Banking, Strategy

The previous chapter showed that service characteristics substantially influence the way financial services firms internationalize, highlighting the ever-growing importance of digital goods. ... More


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