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Housekeeping By Design: Hotels and Labor

David Brody

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226389097
eISBN:
9780226389264
Item type:
book
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226389264.001.0001
Subject:
Sociology, Occupations, Professions, and Work

In this book, author David Brody asserts that hotel workers, and by extension all workers, need to be considered as more than just facilitators of the consumer experience and need to be integrated ... More


Introduction

David Brody

in Housekeeping By Design: Hotels and Labor

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226389097
eISBN:
9780226389264
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226389264.003.0001
Subject:
Sociology, Occupations, Professions, and Work

In the book’s introduction, Brody describes a memory of staying at the Bethesda Marriott hotel as a teenager and uses it to illustrate the way hotel service workers are considered by guests and ... More


Design and the Chambermaid: Mary Bresnan’s and E. M. Statler’s Service Code

David Brody

in Housekeeping By Design: Hotels and Labor

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226389097
eISBN:
9780226389264
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226389264.003.0005
Subject:
Sociology, Occupations, Professions, and Work

In the second chapter, Brody establishes that the connection between design and labor at hotels can be traced historically. He uses Mary Bresnan’s 1900 book, The Practical Hotel Housekeeper, to ... More


Satisfaction Architect: Service Design and Its Behavioral Implications

Louis St. Peter, Walter L. Wallace, and Yusen Xia

in The Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings

Published in print:
2015
Published Online:
May 2015
ISBN:
9780199357215
eISBN:
9780190239336
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199357215.003.0009
Subject:
Economics and Finance, Behavioural Economics

This chapter presents the traditional service deign and service delivery with the consideration of customer behaviors. The traditional focus on the elements of service design deals with the issue of ... More


Developing new forms of service design and delivery

Paul Bywaters, Eileen McLeod, and Lindsey Napier (eds)

in Social work and global health inequalities: Practice and policy developments

Published in print:
2009
Published Online:
March 2012
ISBN:
9781847421951
eISBN:
9781447303541
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781847421951.003.0012
Subject:
Social Work, Health and Mental Health

There are many reasons why people entitled to use health and social-work services do not use them. Service design may preclude even those with the most complex and greatest needs. Some may be ... More


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