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The Public Reputation Crisis

Amy E. Lerman

in Good Enough for Government Work: The Public Reputation Crisis in America (And What We Can Do to Fix It)

Published in print:
2019
Published Online:
January 2020
ISBN:
9780226630175
eISBN:
9780226630342
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226630342.003.0001
Subject:
Political Science, American Politics

This chapter provides an overview of the central argument of the book: that American government is in the midst of a reputation crisis. Like reputation crises in the private sector, a public ... More


Responding to a Public Crisis: Lessons from Industry

Amy E. Lerman

in Good Enough for Government Work: The Public Reputation Crisis in America (And What We Can Do to Fix It)

Published in print:
2019
Published Online:
January 2020
ISBN:
9780226630175
eISBN:
9780226630342
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226630342.003.0009
Subject:
Political Science, American Politics

This chapter suggests that one way government agencies and elected officials might work toward countering government stereotypes is to more directly confront crises when they (perhaps inevitably) ... More


Putting Lessons into Practice

Amy E. Lerman

in Good Enough for Government Work: The Public Reputation Crisis in America (And What We Can Do to Fix It)

Published in print:
2019
Published Online:
January 2020
ISBN:
9780226630175
eISBN:
9780226630342
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226630342.003.0010
Subject:
Political Science, American Politics

Building on discussion in earlier chapters, this chapter empirically tests the consequences of different crisis communication strategies. Data from survey experiments suggest that the way political ... More


Why Reputations in Crisis Are Hard to Change

Amy E. Lerman

in Good Enough for Government Work: The Public Reputation Crisis in America (And What We Can Do to Fix It)

Published in print:
2019
Published Online:
January 2020
ISBN:
9780226630175
eISBN:
9780226630342
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226630342.003.0004
Subject:
Political Science, American Politics

This chapter describes a series of survey experiments on reputation-motivated reasoning. Essentially, these experiments show that when individuals have information about a program or service and ... More


Why Personal Experience Isn’t Always Enough

Amy E. Lerman

in Good Enough for Government Work: The Public Reputation Crisis in America (And What We Can Do to Fix It)

Published in print:
2019
Published Online:
January 2020
ISBN:
9780226630175
eISBN:
9780226630342
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226630342.003.0005
Subject:
Political Science, American Politics

This chapter shows that the process of reputation motivated reasoning described in the previous chapter can actually result in increased support for privatizing high-quality public services. ... More


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