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“I'm Calling to Let You Know!”: Company‐Initiated Telephone Sales

Alice F. Freed

in Why Do You Ask?: The Function of Questions in Institutional Discourse

Published in print:
2009
Published Online:
February 2010
ISBN:
9780195306897
eISBN:
9780199867943
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195306897.003.0014
Subject:
Linguistics, Sociolinguistics / Anthropological Linguistics

This chapter, written by Alice Freed, examines outbound telemarketing calls made by sale representatives of an American telecommunications company that is introducing local telephone service to new ... More


“How May I Help You?”: Questions, Control, and Customer Care in Telephone Call Center Talk

Anna Kristina Hultgren and Deborah Cameron

in Why Do You Ask?: The Function of Questions in Institutional Discourse

Published in print:
2009
Published Online:
February 2010
ISBN:
9780195306897
eISBN:
9780199867943
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195306897.003.0015
Subject:
Linguistics, Sociolinguistics / Anthropological Linguistics

This chapter, written by Ann Kristina Hultgren and Deborah Cameron, is concerned with questions in telephone interactions between customers and service personnel (“agents”) in a Scottish call center ... More


From Capabilities to Statecraft

Benjamin J. Cohen

in Currency Statecraft: Monetary Rivalry and Geopolitical Ambition

Published in print:
2018
Published Online:
May 2019
ISBN:
9780226587691
eISBN:
9780226587868
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226587868.003.0003
Subject:
Political Science, International Relations and Politics

Currency statecraft is about the strategic management of a country’s money to advance political objectives in international affairs. This chapter explores what governments may – or may not – do with ... More


Conclusion

Benjamin J. Cohen

in Currency Statecraft: Monetary Rivalry and Geopolitical Ambition

Published in print:
2018
Published Online:
May 2019
ISBN:
9780226587691
eISBN:
9780226587868
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226587868.003.0009
Subject:
Political Science, International Relations and Politics

This book has been framed by two central questions: What determines how governments choose to respond to internationalization of their currency (the use question) and what sets a limit to the ... More


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