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What if Public Management Reform Actually Works?: The Paradoxical Success of Performance Management in English Local Government

George Boyne, Oliver James, Peter John, and Nicolai Petrovsky

in Paradoxes of Modernization: Unintended Consequences of Public Policy Reform

Published in print:
2010
Published Online:
September 2010
ISBN:
9780199573547
eISBN:
9780191722677
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199573547.003.0011
Subject:
Business and Management, Public Management, Organization Studies

This chapter examines the Comprehensive Performance Assessment (CPA) regime in English local government, a scheme introduced in the early 2000s to improve performance across local authorities. A ... More


Performance Management

David Marsden

in A Theory of Employment Systems: Micro-Foundations of Societal Diversity

Published in print:
1999
Published Online:
November 2003
ISBN:
9780198294221
eISBN:
9780191596612
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/0198294220.003.0006
Subject:
Economics and Finance, Macro- and Monetary Economics

Performance management is central to business success, but it is subject to the same types of opportunism as task assignment, and both parties need protection against these if the employment ... More


New measures in performance management

Thomas Ahrens and Christopher S. Chapman

in Contemporary Issues in Management Accounting

Published in print:
2006
Published Online:
May 2007
ISBN:
9780199283361
eISBN:
9780191712623
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199283361.003.0001
Subject:
Economics and Finance, Financial Economics

This chapter discusses various aspects of the relationship between measurement and day-to-day activity. It emphasizes the potential contribution of academic knowledge to performance management ... More


Performance Management in Fast-Changing Environments

Philip Stiles

in Strategic Human Resource Management: Corporate Rhetoric and Human Reality

Published in print:
1999
Published Online:
October 2011
ISBN:
9780198782049
eISBN:
9780191695421
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198782049.003.0003
Subject:
Business and Management, HRM / IR, Strategy

Performance management is a central tool used to align employee behaviour and organizational objectives, especially in the hard model. This chapter examines how this process works in four companies ... More


Trends in budgetary control and responsibility accounting

David Otley

in Contemporary Issues in Management Accounting

Published in print:
2006
Published Online:
May 2007
ISBN:
9780199283361
eISBN:
9780191712623
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199283361.003.0013
Subject:
Economics and Finance, Financial Economics

This chapter begins by reviewing the roles that budgetary control systems take in helping managers assure organizational performance and by considering some of the growing criticisms of their ... More


Control and Flexibility

Simon Domberger

in The Contracting Organization: A Strategic Guide to Outsourcing

Published in print:
1998
Published Online:
November 2003
ISBN:
9780198774570
eISBN:
9780191596148
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/0198774575.003.0007
Subject:
Economics and Finance, Microeconomics

This chapter, the previous two, and the next one consider the alternative means through which a contracting strategy is devised and implemented. In Ch. 7, the design of contracts and performance ... More


How is Performance Defined, Measured, and Rewarded?

Paul Edwards and Judy Wajcman

in The Politics of Working Life

Published in print:
2005
Published Online:
October 2011
ISBN:
9780199271900
eISBN:
9780191699559
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199271900.003.0005
Subject:
Business and Management, HRM / IR, Organization Studies

The spread of performance management has plainly had effects on how organizations work. Measurement is more common, and it has defined standards of performance in new ways. Yet the standards also ... More


The Politics of Working Life

Judy Wajcman

Paul Edwards (ed.)

Published in print:
2005
Published Online:
October 2011
ISBN:
9780199271900
eISBN:
9780191699559
Item type:
book
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199271900.001.0001
Subject:
Business and Management, HRM / IR, Organization Studies

How does the politics of working life shape modern organizations? Is our desire for meaningful, secure work increasingly at odds with corporate behaviour in a globalized economy? Does the rise of ... More


Performance management in modernised social work

John Harris and Peter Unwin

in Modernising social work: Critical considerations

Published in print:
2009
Published Online:
March 2012
ISBN:
9781847420060
eISBN:
9781447302827
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781847420060.003.0002
Subject:
Social Work, Research and Evaluation

This chapter discusses the rise and consolidation of performance management and its impact on social work in the United Kingdom, focusing on the era from 1945 to 1979, during which faith was placed ... More


Performance management of acute and specialist trusts

Richard Connett

in An Introduction to Clinical Governance and Patient Safety

Published in print:
2010
Published Online:
January 2011
ISBN:
9780199558612
eISBN:
9780191595011
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199558612.003.0022
Subject:
Public Health and Epidemiology, Public Health

This chapter discusses performance management, which is important in ensuring high standards of clinical governance, which in turn drives improvement in patient safety. Performance management is ... More


Societal Diversity of Employment Systems: Comparative Evidence

David Marsden

in A Theory of Employment Systems: Micro-Foundations of Societal Diversity

Published in print:
1999
Published Online:
November 2003
ISBN:
9780198294221
eISBN:
9780191596612
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/0198294220.003.0005
Subject:
Economics and Finance, Macro- and Monetary Economics

Evidence of wide diffusion of the four types of employment systems is presented for major sectors within different countries, based on secondary data. It shows wide diffusion of both the ‘production’ ... More


Mobbing Prevention Strategies

Maureen Duffy and Len Sperry

in Mobbing: Causes, Consequences, and Solutions

Published in print:
2012
Published Online:
May 2012
ISBN:
9780195380019
eISBN:
9780199932764
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195380019.003.0014
Subject:
Psychology, Social Psychology

This chapter addresses concrete and effective measures that organizations can take to prevent mobbing from happening in the first place. These measures generally involve policy development, ... More


Scale and intensity of collaboration as determinants of performance management gaps in polycentric governance networks: evidence from a national survey of metropolitan planning organisations

Asim Zia, Christopher Koliba, Jack Meek, and Anna Schulz

Chris Ansell and Jacob Torfing (eds)

in How Does Collaborative Governance Scale?

Published in print:
2018
Published Online:
September 2018
ISBN:
9781447340553
eISBN:
9781447340591
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781447340553.003.0004
Subject:
Political Science, Comparative Politics

Metropolitan planning organisations (MPOs) present a unique opportunity as real-world laboratories to investigate the dynamics of scale and performance management in polycentric governance networks. ... More


Does Measuring Performance Lead to Better Performance?

Mary Bryna Sanger

in Improving Public Services: International Experiences in Using Evaluation Tools to Measure Program Performance

Published in print:
2017
Published Online:
December 2016
ISBN:
9780190646059
eISBN:
9780190646073
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780190646059.003.0005
Subject:
Social Work, Research and Evaluation, Social Policy

Performance measurement, despite its widespread use by American cities, rarely leads to improved government or more efficient municipal management. Through contacts with organizations that track, ... More


Performance Management

S. K. DAS

in Building a World-Class Civil Service for Twenty-First Century India

Published in print:
2010
Published Online:
October 2012
ISBN:
9780198068662
eISBN:
9780199080465
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198068662.003.0006
Subject:
Political Science, Indian Politics

An important component of results-orientation is performance management, which involves processes to set performance goals and targets for programmes, schemes, and projects; to monitor and report ... More


Health inequality as a policy priority

Tim Blackman

in Placing health: Neighbourhood renewal, health improvement and complexity

Published in print:
2006
Published Online:
March 2012
ISBN:
9781861346117
eISBN:
9781447302971
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781861346117.003.0006
Subject:
Public Health and Epidemiology, Public Health

This chapter discusses recent policy developments in Great Britain aimed at tackling health inequalities, focusing on the significance of the performance management of delivery. It discusses the ... More


‘Central Control’ Reorganisation in the NHS in the 2000s

Ian Greener, Barbara E. Harrington, David J. Hunter, Russell Mannion, and Martin Powell

in Reforming healthcare: What's the evidence?

Published in print:
2014
Published Online:
January 2015
ISBN:
9781447307112
eISBN:
9781447310938
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781447307112.003.0004
Subject:
Public Health and Epidemiology, Public Health

This chapter considers how Labour put in place a series of organisational changes based around the goal of achieving greater ‘central control’ over implementation (or ‘delivery’, as it became known) ... More


Levers for change (1): governance arrangements

Linda Marks

in Governance, commissioning and public health

Published in print:
2014
Published Online:
January 2015
ISBN:
9781447304944
eISBN:
9781447311775
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781447304944.003.0004
Subject:
Public Health and Epidemiology, Public Health

National governments adopt a range of methods for assuring standards and monitoring performance, including regulatory frameworks, targets and arrangements for audit and scrutiny. Performance ... More


Measuring and Managing Farther along in the Logic Model

Karen J. Baehler and Jacob Alex Klerman

in Improving Public Services: International Experiences in Using Evaluation Tools to Measure Program Performance

Published in print:
2017
Published Online:
December 2016
ISBN:
9780190646059
eISBN:
9780190646073
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780190646059.003.0003
Subject:
Social Work, Research and Evaluation, Social Policy

The idea of performance management is alluring and potentially valuable, but whether it will work in a particular context is less clear. This chapter discusses how performance measures are used to ... More


Provincial Governance of Education—The Western Cape Experience

Cameron Robert and Brian Levy

in The Politics and Governance of Basic Education: A Tale of Two South African Provinces

Published in print:
2018
Published Online:
November 2018
ISBN:
9780198824053
eISBN:
9780191862748
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780198824053.003.0004
Subject:
Economics and Finance, Development, Growth, and Environmental

The focus of this chapter is the management and governance of education at provincial level—specifically on efforts to introduce performance management into education by the Western Cape Education ... More


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