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Learning from the Connected Customer: Enhancing Customer Web Sites with Community

Eric L. Lesser and Michael A. Fontaine

in Creating Value with Knowledge: Insights from the IBM Institute for Business Value

Published in print:
2004
Published Online:
October 2005
ISBN:
9780195165128
eISBN:
9780199835751
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/0195165128.003.0009
Subject:
Economics and Finance, Financial Economics

This chapter extends the notion of community to include customers. It focuses on how organizations are bringing together informal groups of customers via the Internet to exchange knowledge, build ... More


BBC Pebble Mill: issues around collaborative community online archives – a case study of the Pebble Mill Project

Vanessa Jackson

in Communities, Archives and New Collaborative Practices

Published in print:
2020
Published Online:
September 2020
ISBN:
9781447341895
eISBN:
9781447341970
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781447341895.003.0003
Subject:
Business and Management, Knowledge Management

This chapter considers the Pebble Mill project. The project is a multi-media online resource, with social media interaction on Facebook, where members of an online community build an ‘idiosyncratic ... More


“Ride Hard, Live Forever”: Translocal Identities in an Online Community of Extreme Sports Christians

Saija Peuronen

in Digital Discourse: Language in the New Media

Published in print:
2011
Published Online:
January 2012
ISBN:
9780199795437
eISBN:
9780199919321
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199795437.003.0008
Subject:
Linguistics, Sociolinguistics / Anthropological Linguistics

This chapter considers the use of bilingual language resources by members of one particular online community: Finnish Christians sharing an interest in extreme sports. The translocal nature of the ... More


Online Communities and Political Mobilization

Jessica L. Beyer

in Expect Us: Online Communities and Political Mobilization

Published in print:
2014
Published Online:
August 2014
ISBN:
9780199330751
eISBN:
9780199395026
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199330751.003.0001
Subject:
Political Science, American Politics

Chapter 1 articulates the central research question, outlines the argument in the book, explains the four cases, and unpacks major concepts. It articulates the argument that key structural features ... More


Expect Us: Online Communities and Political Mobilization

Jessica L. Beyer

Published in print:
2014
Published Online:
August 2014
ISBN:
9780199330751
eISBN:
9780199395026
Item type:
book
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199330751.001.0001
Subject:
Political Science, American Politics

Expect Us focuses on four online communities—Anonymous (4chan.org), The Pirate Bay, World of Warcraft, and the IGN.com posting boards. In all of these online communities, members engaged deeply with ... More


No One Would Murder for a Pattern: Crafting IP in Online Knitting Communities

Kirsty Robertson

in Putting Intellectual Property in its Place: Rights Discourses, Creative Labor, and the Everyday

Published in print:
2014
Published Online:
April 2014
ISBN:
9780199336265
eISBN:
9780199351282
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199336265.003.0003
Subject:
Law, Intellectual Property, IT, and Media Law, Legal History

This chapter examines IP in online knitting communities, where pattern making and distribution are heavily regulated, and shaming is often used to hold participants to the community norms. Drawing on ... More


Perspective: Fan Site Moderator Queeneve on fan Activity Around and Against Soaps

Abigail de Kosnik

in The Survival of Soap Opera: Transformations for a New Media Era

Published in print:
2010
Published Online:
March 2014
ISBN:
9781604737165
eISBN:
9781621037767
Item type:
chapter
Publisher:
University Press of Mississippi
DOI:
10.14325/mississippi/9781604737165.003.0031
Subject:
Film, Television and Radio, Television

This chapter presents QueenEve’ views about the role of soap fan communities in resisting the direction of their shows and providing greater pleasure for fans through community online interaction. ... More


Anonymous: Carnival to Mobilization

Jessica L. Beyer

in Expect Us: Online Communities and Political Mobilization

Published in print:
2014
Published Online:
August 2014
ISBN:
9780199330751
eISBN:
9780199395026
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199330751.003.0002
Subject:
Political Science, American Politics

Chapter 2 focuses on the emergence of Anonymous as a political actor. It addresses the question of why Anonymous members first mobilized in 2008 and includes information about how this community ... More


Virtual and Virtuous: Forming Online Religious Communities

Kelsy Burke

in Christians under Covers: Evangelicals and Sexual Pleasure on the Internet

Published in print:
2016
Published Online:
September 2016
ISBN:
9780520286320
eISBN:
9780520961586
Item type:
chapter
Publisher:
University of California Press
DOI:
10.1525/california/9780520286320.003.0004
Subject:
Sociology, Sociology of Religion

Chapter 3 details how website users get to know one another and trust that they are in a community of like-minded believers. BTS members and LCL readers establish themselves as insiders within these ... More


Online Communities on the Move: Mobile Play in Korea

Youn-ah Kang

in Handbook of Mobile Communication Studies

Published in print:
2008
Published Online:
August 2013
ISBN:
9780262113120
eISBN:
9780262276818
Item type:
chapter
Publisher:
The MIT Press
DOI:
10.7551/mitpress/9780262113120.003.0031
Subject:
Society and Culture, Technology and Society

This chapter focuses on the increasing use of the Internet in the daily activities of people, resulting in Internet-based forms of mediation such as blogs. Mobile communication devices with features ... More


Daily Life in Cyberspace: How the Computerized Counterculture Built a New Kind of Place

Howard Rheingold

in Social Media Archeology and Poetics

Published in print:
2016
Published Online:
May 2017
ISBN:
9780262034654
eISBN:
9780262336871
Item type:
chapter
Publisher:
The MIT Press
DOI:
10.7551/mitpress/9780262034654.003.0003
Subject:
Society and Culture, Technology and Society

Reprinted from legendary cyberspace pioneer Howard Rheingold's classic, The Virtual Community: Homesteading on the Electronic Frontier, “Daily Life in Cyberspace: How the Computerized Counterculture ... More


trAce Online Writing Centre, Nottingham Trent University, UK

J. R. Carpenter

in Social Media Archeology and Poetics

Published in print:
2016
Published Online:
May 2017
ISBN:
9780262034654
eISBN:
9780262336871
Item type:
chapter
Publisher:
The MIT Press
DOI:
10.7551/mitpress/9780262034654.003.0025
Subject:
Society and Culture, Technology and Society

The trAce Online Writing Centre was founded in 1995 by Sue Thomas at Nottingham Trent University, UK. Over the next decade trAce expanded along with the web, evolving organically and somewhat ... More


Introduction

Dariusz Jemielniak

in Thick Big Data: Doing Digital Social Sciences

Published in print:
2020
Published Online:
May 2020
ISBN:
9780198839705
eISBN:
9780191897351
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780198839705.003.0001
Subject:
Business and Management, Information Technology

Researching social phenomena online could, until quite recently, be perceived as a novelty. Nowadays, practically every research project in the social sciences needs to take online research into ... More


Growing the Base for Citizen Science: Recruiting and Engaging Participants

Miyoko Chu, Patricia Leonard, and Flisa Stevenson

in Citizen Science: Public Participation in Environmental Research

Published in print:
2012
Published Online:
August 2016
ISBN:
9780801449116
eISBN:
9780801463952
Item type:
chapter
Publisher:
Cornell University Press
DOI:
10.7591/cornell/9780801449116.003.0005
Subject:
Environmental Science, Environmental Studies

This chapter examines strategies for recruiting and retaining participants in national citizen science projects based on insights that have emerged during fifteen years of marketing and communicating ... More


Plurality Through Imagination: The Emergence of Online Tulpa Communities in the Making of New Identities

Christopher Laursen

in Believing in Bits: Digital Media and the Supernatural

Published in print:
2019
Published Online:
October 2019
ISBN:
9780190949983
eISBN:
9780190050023
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190949983.003.0010
Subject:
Religion, Religion and Society

Starting around 2009, online communities envisioned and began practicing “tulpamancy”—the ability to imagine a sentient being, or “tulpa,” into existence through heightened states of imagination. ... More


Online Activity and Offline Community: Cultural Institutions and New Media Art

Sarah Cook

in Theorizing Digital Cultural Heritage: A Critical Discourse

Published in print:
2007
Published Online:
August 2013
ISBN:
9780262033534
eISBN:
9780262269742
Item type:
chapter
Publisher:
The MIT Press
DOI:
10.7551/mitpress/9780262033534.003.0007
Subject:
Society and Culture, Media Studies

This chapter examines digital art practices online, namely net.art, net-art, and art on the Internet. It provides definitions and examples, as well as established criteria, and considers the question ... More


The Myth of Quality

John Wei

in Queer Chinese Cultures and Mobilities: Kinship, Migration, and Middle Classes

Published in print:
2020
Published Online:
September 2020
ISBN:
9789888528271
eISBN:
9789882206304
Item type:
chapter
Publisher:
Hong Kong University Press
DOI:
10.5790/hongkong/9789888528271.003.0005
Subject:
Society and Culture, Gay and Lesbian Studies

This chapter deals with social inclusion and exclusion along the lines of cultural capital and social distinctions underlined by social class migration and mobilization. Drawing upon sociological ... More


Common Knowledge?: An Ethnography of Wikipedia

Dariusz Jemielniak

Published in print:
2014
Published Online:
September 2014
ISBN:
9780804789448
eISBN:
9780804791205
Item type:
book
Publisher:
Stanford University Press
DOI:
10.11126/stanford/9780804789448.001.0001
Subject:
Business and Management, Organization Studies

This book describes the results of a six-year ethnographic research project on Wikipedia. It explains how Wikipedia's theoretically ahierarchical system may increase Wikipedians’ perception of ... More


Understanding and using health experiences: the policy landscape

Bob Gann

in Understanding and Using Health Experiences: Improving patient care

Published in print:
2013
Published Online:
May 2013
ISBN:
9780199665372
eISBN:
9780191748585
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199665372.003.0015
Subject:
Public Health and Epidemiology, Public Health, Epidemiology

Listening to the voice of patients is central to health policy. The Health and Social Care Act 2012 includes a commitment to the quality of experience undergone by patients, with a duty to involve ... More


The Virtual Jazz World

Ken Prouty

in Knowing Jazz: Community, Pedagogy, and Canon in the Information Age

Published in print:
2011
Published Online:
March 2014
ISBN:
9781617031632
eISBN:
9781617031649
Item type:
chapter
Publisher:
University Press of Mississippi
DOI:
10.14325/mississippi/9781617031632.003.0005
Subject:
Music, Popular

This chapter talks about what is called virtual jazz, and the virtual jazz world. The earliest days of this virtual jazz world have been summed by Bret Primack—writer for Jazz Times in 1998—as the ... More


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