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Conclusions: Lessons Learned, Implications for Management

James W. Cortada

in The Digital Hand: Volume II: How Computers Changed the Work of American Financial, Telecommunications, Media, and Entertainment Industries

Published in print:
2005
Published Online:
September 2007
ISBN:
9780195165876
eISBN:
9780199789689
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195165876.003.0013
Subject:
Business and Management, Business History

This chapter describes the role of information technologies in the shaping and offerings of services industries, then moves on to describe broad patterns of IT adoption by such industries, and the ... More


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