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Star Muffler

Peter M. Birkeland

in Franchising Dreams: The Lure of Entrepreneurship in America

Published in print:
2002
Published Online:
February 2013
ISBN:
9780226051901
eISBN:
9780226051925
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226051925.003.0005
Subject:
Sociology, Organizations

This chapter presents a description on the nature of work franchisees perform at Star Muffler. Mark Spinelli, Star Muffler's chief executive officer, faced the monumental task of transforming “car ... More


Reflections, Conclusions, and Questions For Further Research

Sue E. Estroff

in Making It Crazy: An Ethnography of Psychiatric Clients in an American Community

Published in print:
1985
Published Online:
May 2012
ISBN:
9780520054516
eISBN:
9780520907751
Item type:
chapter
Publisher:
University of California Press
DOI:
10.1525/california/9780520054516.003.0011
Subject:
Anthropology, Medical Anthropology

An analytic, inductive approach was helpful in discovering the richness and diversity of the clients' world. Some clients appeared less than satisfied with their world and themselves. Few made ... More


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