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Class Acts: Service and Inequality in Luxury Hotels

Rachel Sherman

Published in print:
2007
Published Online:
March 2012
ISBN:
9780520247819
eISBN:
9780520939608
Item type:
book
Publisher:
University of California Press
DOI:
10.1525/california/9780520247819.001.0001
Subject:
Sociology, Social Stratification, Inequality, and Mobility

This book goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. ... More


‘Better Than Your Mother’: The Luxury Product

Rachel Sherman

in Class Acts: Service and Inequality in Luxury Hotels

Published in print:
2007
Published Online:
March 2012
ISBN:
9780520247819
eISBN:
9780520939608
Item type:
chapter
Publisher:
University of California Press
DOI:
10.1525/california/9780520247819.003.0002
Subject:
Sociology, Social Stratification, Inequality, and Mobility

This chapter explores the defining elements of luxury service as they emerged implicitly and explicitly in interviews with guests and managers, in industry literature, and in ethnographic ... More


Managing Autonomy

Rachel Sherman

in Class Acts: Service and Inequality in Luxury Hotels

Published in print:
2007
Published Online:
March 2012
ISBN:
9780520247819
eISBN:
9780520939608
Item type:
chapter
Publisher:
University of California Press
DOI:
10.1525/california/9780520247819.003.0003
Subject:
Sociology, Social Stratification, Inequality, and Mobility

This chapter introduces two hotels and compares their managerial regimes and archical professionalism. Although managers faced many similar constraints and had similar options for regulating workers, ... More


Introduction: Luxury Service And The New Economy

Rachel Sherman

in Class Acts: Service and Inequality in Luxury Hotels

Published in print:
2007
Published Online:
March 2012
ISBN:
9780520247819
eISBN:
9780520939608
Item type:
chapter
Publisher:
University of California Press
DOI:
10.1525/california/9780520247819.003.0001
Subject:
Sociology, Social Stratification, Inequality, and Mobility

Managers and hospitality literature insist that caring is more important than the physical characteristics of a hotel or its amenities. For many managers, service is the main reason why guests and ... More


Knowing Luxury: From Socio-Cultural Value to Market Price?

Joanne Roberts and John Armitage

in Critical Luxury Studies: Art, Design, Media

Published in print:
2016
Published Online:
September 2017
ISBN:
9781474402613
eISBN:
9781474422291
Item type:
chapter
Publisher:
Edinburgh University Press
DOI:
10.3366/edinburgh/9781474402613.003.0002
Subject:
Philosophy, Aesthetics

This chapter is concerned with the epistemology — or the nature and scope of knowledge — about luxury. The purpose here is not merely to define luxury but, rather, to explore how luxury is known and ... More


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