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On-Line on the Front Line: FAME

Ian Mcloughlin, Rob Wilson, and Mike Martin

in Digital Government at Work: A Social Informatics Perspective

Published in print:
2013
Published Online:
September 2013
ISBN:
9780199557721
eISBN:
9780191761232
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199557721.003.0007
Subject:
Business and Management, Public Management

The social informatics perspective places ‘users’ at the centre of understanding the design and use of digital technologies. In this chapter we focus on one key group, the ‘street level bureaucrats’ ... More


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