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Lost Knowledge: Confronting the Threat of an Aging Workforce

David W. DeLong

Published in print:
2004
Published Online:
September 2007
ISBN:
9780195170979
eISBN:
9780199789719
Item type:
book
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195170979.001.0001
Subject:
Business and Management, Knowledge Management

This book shows how the cost of losing human knowledge in a technology-intensive world seriously affects organizational success. It explains what leaders must do to retain critical know-how as ... More


Launching Knowledge Retention Initiatives: Principles for Action

David W. DeLong

in Lost Knowledge: Confronting the Threat of an Aging Workforce

Published in print:
2004
Published Online:
September 2007
ISBN:
9780195170979
eISBN:
9780199789719
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195170979.003.0011
Subject:
Business and Management, Knowledge Management

This chapter provides an outline of how to start implementing knowledge retention programs. It illustrates the uses of a risk assessment or a knowledge audit, as well as an attrition profile and ... More


A Strategic Framework for Action

David W. DeLong

in Lost Knowledge: Confronting the Threat of an Aging Workforce

Published in print:
2004
Published Online:
September 2007
ISBN:
9780195170979
eISBN:
9780199789719
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195170979.003.0004
Subject:
Business and Management, Knowledge Management

This chapter describes three different types of situations in organizations where knowledge retention strategies are needed. It then provides an overview of an integrated knowledge retention ... More


Applying IT to Capture, Store, and Share Intellectual Capital

David W. DeLong

in Lost Knowledge: Confronting the Threat of an Aging Workforce

Published in print:
2004
Published Online:
September 2007
ISBN:
9780195170979
eISBN:
9780199789719
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195170979.003.0008
Subject:
Business and Management, Knowledge Management

This chapter describes a range of information technology (IT) applications that can be used to enhance knowledge capture, storage, and knowledge sharing. Although definitely a solution that must be ... More


Improving the Transfer of Explicit Knowledge

David W. DeLong

in Lost Knowledge: Confronting the Threat of an Aging Workforce

Published in print:
2004
Published Online:
September 2007
ISBN:
9780195170979
eISBN:
9780199789719
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195170979.003.0006
Subject:
Business and Management, Knowledge Management

This chapter begins with a detailed explanation of the confusion surrounding different knowledge types. It includes a practical description using one form of knowledge classification, which includes ... More


Transferring Implicit and Tacit Knowledge

David W. DeLong

in Lost Knowledge: Confronting the Threat of an Aging Workforce

Published in print:
2004
Published Online:
September 2007
ISBN:
9780195170979
eISBN:
9780199789719
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195170979.003.0007
Subject:
Business and Management, Knowledge Management

This chapter recognizes that successful retention of essential implicit knowledge and tacit knowledge requires more indirect practices that focus on creating a positive context for knowledge ... More


Diagnosing the Strategic Impacts of Lost Knowledge

David W. DeLong

in Lost Knowledge: Confronting the Threat of an Aging Workforce

Published in print:
2004
Published Online:
September 2007
ISBN:
9780195170979
eISBN:
9780199789719
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195170979.003.0003
Subject:
Business and Management, Knowledge Management

This chapter uses a knowledge typology to describe different characteristics of lost knowledge and their impacts on business performance. It shows how increased retirements interact with recruiting ... More


The Landscape of Lost Knowledge

David W. DeLong

in Lost Knowledge: Confronting the Threat of an Aging Workforce

Published in print:
2004
Published Online:
September 2007
ISBN:
9780195170979
eISBN:
9780199789719
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195170979.003.0002
Subject:
Business and Management, Knowledge Management

This chapter presents an overview of two major forces shaping the workplace today in most industrialized countries: an aging population, and the increasing complexity of knowledge needed in ... More


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