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Design and the Chambermaid: Mary Bresnan’s and E. M. Statler’s Service Code

David Brody

in Housekeeping By Design: Hotels and Labor

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226389097
eISBN:
9780226389264
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226389264.003.0005
Subject:
Sociology, Occupations, Professions, and Work

In the second chapter, Brody establishes that the connection between design and labor at hotels can be traced historically. He uses Mary Bresnan’s 1900 book, The Practical Hotel Housekeeper, to ... More


A Textbook Case: Pedagogy and Housekeeping

David Brody

in Housekeeping By Design: Hotels and Labor

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226389097
eISBN:
9780226389264
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226389264.003.0007
Subject:
Sociology, Occupations, Professions, and Work

This chapter deals with contemporary hotels and the management of housekeeping as well as the labor required to maintain design features found at these sites. Brody examines how the academic ... More


Chicago and Thick Description

David Brody

in Housekeeping By Design: Hotels and Labor

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226389097
eISBN:
9780226389264
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226389264.003.0012
Subject:
Sociology, Occupations, Professions, and Work

In this vignette, Brody recounts his research interviewing employees at the Hyatt Regency Chicago hotel. He describes the surprising contrast between his experience in the hotel’s service areas, ... More


“We Truly Listened to Our Guests”: Rethinking the Redesign of the Hyatt Regency Chicago

David Brody

in Housekeeping By Design: Hotels and Labor

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226389097
eISBN:
9780226389264
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226389264.003.0013
Subject:
Sociology, Occupations, Professions, and Work

The final chapter draws on interviews conducted by Brody at the Hyatt Regency Chicago to describe how housekeepers responded to the 2011 renovation of the enormous hotel, which has more than two ... More


Go Green: Design, Hotels, and the Sustainability Paradox

David Brody

in Housekeeping By Design: Hotels and Labor

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226389097
eISBN:
9780226389264
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226389264.003.0011
Subject:
Sociology, Occupations, Professions, and Work

Chapter Five looks at a set of housekeeping concerns that arose following the implementation of the Make a Green Choice program at Starwood Hotels and Resorts in Hawaii, which allowed guests to opt ... More


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