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Driving Change at the Australian Frontline

Mark Considine, Jenny M. Lewis, Siobhan O’Sullivan, and Els Sol

in Getting Welfare to Work: Street-Level Governance in Australia, the UK, and the Netherlands

Published in print:
2015
Published Online:
October 2015
ISBN:
9780198743705
eISBN:
9780191803840
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198743705.003.0003
Subject:
Political Science, Political Economy

Chapter 3 presents the frontline survey data for Australia. It shows how frontline staff changed their mode of working with jobseekers; working with employers; managing their time; and their ... More


Activation and the Dutch Frontline

Mark Considine, Jenny M. Lewis, Siobhan O’Sullivan, and Els Sol

in Getting Welfare to Work: Street-Level Governance in Australia, the UK, and the Netherlands

Published in print:
2015
Published Online:
October 2015
ISBN:
9780198743705
eISBN:
9780191803840
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198743705.003.0007
Subject:
Political Science, Political Economy

Chapter seven presents the Dutch survey data, and shows how work practices have changed in the Netherlands and how frontline staff have responded to the shifting policy settings. Changes to the Dutch ... More


The administration of transformation: a case study of implementing welfare reform in the UK

Sharon Wright

in Administering welfare reform: International transformations in welfare governance

Published in print:
2006
Published Online:
March 2012
ISBN:
9781861346520
eISBN:
9781447301417
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781861346520.003.0008
Subject:
Sociology, Comparative and Historical Sociology

This chapter aims to provide a microlevel analysis of the unemployment policy that assesses the significance, extent, and character of change. This analysis uses the perspectives of frontline staff ... More


When Less is More—Transforming the UK Frontline

Mark Considine, Jenny M. Lewis, Siobhan O’Sullivan, and Els Sol

in Getting Welfare to Work: Street-Level Governance in Australia, the UK, and the Netherlands

Published in print:
2015
Published Online:
October 2015
ISBN:
9780198743705
eISBN:
9780191803840
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198743705.003.0005
Subject:
Political Science, Political Economy

Chapter 5 presents the frontline survey data from the UK from 1998 until 2012. It shows a system undergoing major change as caseloads increase and the system becomes more focused on the profit ... More


Personalising public services: Understanding the personalisation narrative

Catherine Needham

Published in print:
2011
Published Online:
March 2012
ISBN:
9781847427601
eISBN:
9781447302957
Item type:
book
Publisher:
Policy Press
DOI:
10.1332/policypress/9781847427601.001.0001
Subject:
Sociology, Organizations

Personalisation – the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff – is increasingly seen as the future of the welfare ... More


// Daily Tasks

in Under Construction: Making Homeland Security at the Local Level

Published in print:
2009
Published Online:
March 2013
ISBN:
9780226257433
eISBN:
9780226257457
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226257457.003.0006
Subject:
Anthropology, African Cultural Anthropology

This chapter, which discusses the daily task oriented work in homeland security, addresses the more workaday aspects of practice, the daily tasks that took a large part of the time of frontline ... More


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