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The New Landscape of Consumer Redress: The European Directive on Consumer Alternative Dispute Resolution and the Regulation on Online Dispute Resolution

Pablo Cortés

in The New Regulatory Framework for Consumer Dispute Resolution

Published in print:
2016
Published Online:
January 2017
ISBN:
9780198766353
eISBN:
9780191833601
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198766353.003.0002
Subject:
Law, EU Law

This chapter examines the new regulatory framework in the EU and notes that while the Directive creates an opportunity to increase the availability and awareness of quality CADR entities, it also ... More


Conclusion: Ensuring the Provision of Consumer Dispute Resolution

Pablo Cortés

in The New Regulatory Framework for Consumer Dispute Resolution

Published in print:
2016
Published Online:
January 2017
ISBN:
9780198766353
eISBN:
9780191833601
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198766353.003.0022
Subject:
Law, EU Law

This concluding chapter calls for ensuring the effective provision of CADR by making the requirement of CADR mandatory in a number of sectors and to set up an effective residual forum to ensure full ... More


The New Regulatory Framework for Consumer Dispute Resolution

Pablo Cortés (ed.)

Published in print:
2016
Published Online:
January 2017
ISBN:
9780198766353
eISBN:
9780191833601
Item type:
book
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198766353.001.0001
Subject:
Law, EU Law

This book examines the impact of the new EU law in the field of consumer redress. Part I of the volume examines the new European legal framework and the main methods of consumer redress, including ... More


Consumer Redress in the United States

Amy J. Schmitz

in The New Regulatory Framework for Consumer Dispute Resolution

Published in print:
2016
Published Online:
January 2017
ISBN:
9780198766353
eISBN:
9780191833601
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198766353.003.0016
Subject:
Law, EU Law

This chapter provides a snapshot of consumer redress processes in the United States (US), and suggests policy reforms building on advances in the European Union (EU). The US traditionally has been ... More


A Dispute System Design Perspective on the Future Development of Consumer Dispute Resolution

Jane Williams and Chris Gill

in The New Regulatory Framework for Consumer Dispute Resolution

Published in print:
2016
Published Online:
January 2017
ISBN:
9780198766353
eISBN:
9780191833601
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198766353.003.0018
Subject:
Law, EU Law

This chapter explores the concept of dispute system design in the context of consumer dispute resolution (CDR). While there is a growing literature on dispute system design (DSD) in North America, ... More


Ombudsman Schemes—Energy Sector in Germany, France, and the UK

Naomi Creutzfeldt

in The New Regulatory Framework for Consumer Dispute Resolution

Published in print:
2016
Published Online:
January 2017
ISBN:
9780198766353
eISBN:
9780191833601
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198766353.003.0006
Subject:
Law, EU Law

This chapter provides an overview of the most successful ADR model in the EU for resolving consumer disputes: the ombudsman model. After introducing the differences and similarities of both public ... More


The Implementation of the Consumer ADR Directive in Portugal: Necessary Reform or Missed Opportunity?

Cátia Marques Cebola

in The New Regulatory Framework for Consumer Dispute Resolution

Published in print:
2016
Published Online:
January 2017
ISBN:
9780198766353
eISBN:
9780191833601
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198766353.003.0013
Subject:
Law, EU Law

In Portugal the main Consumer ADR model for resolving disputes is an arbitration scheme which is decentralized and operates with autonomy in the different regions. In order to overcome the regional ... More


Regulating ADR: Lessons from the UK

Richard Kirkham

in The New Regulatory Framework for Consumer Dispute Resolution

Published in print:
2016
Published Online:
January 2017
ISBN:
9780198766353
eISBN:
9780191833601
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198766353.003.0015
Subject:
Law, EU Law

This chapter analyses the manner in which the ADR Directive and ODR Regulation have been implemented in the UK, with a particular focus on the ombudsman sector. The chapter argues that in the UK ... More


The Consumer Arbitration Conundrum: A Matter of Statutory Interpretation or Time for Reform?

Pablo Cortés

in The New Regulatory Framework for Consumer Dispute Resolution

Published in print:
2016
Published Online:
January 2017
ISBN:
9780198766353
eISBN:
9780191833601
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198766353.003.0004
Subject:
Law, EU Law

This chapter examines the legal status of consumer arbitration in the UK and under European and international law. The chapter notes that while the Unfair Terms Directive mainly restricts the ... More


The Implementation of the Consumer ADR Directive in Italy

Carlo Pilia, Pablo Cortés, and Paolo Vargiu

in The New Regulatory Framework for Consumer Dispute Resolution

Published in print:
2016
Published Online:
January 2017
ISBN:
9780198766353
eISBN:
9780191833601
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198766353.003.0011
Subject:
Law, EU Law

This chapter first analyses the state of crisis of the Italian courts and the emergence of Alternative Dispute Resolution (ADR) legislation, in particular the Mediation Act, which regulates mandatory ... More


The Implementation of the Consumer ADR Directive and the ODR Regulation in Ireland

G. Brian Hutchinson

in The New Regulatory Framework for Consumer Dispute Resolution

Published in print:
2016
Published Online:
January 2017
ISBN:
9780198766353
eISBN:
9780191833601
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198766353.003.0010
Subject:
Law, EU Law

Ireland has transposed the consumer ADR Directive into national law. Section B of this chapter maps the Irish CADR landscape in the lead up to implementation in further detail, focusing on the ... More


New Trends for ADR in the European Union

Giuseppe De Palo and Romina Canessa

in The New Regulatory Framework for Consumer Dispute Resolution

Published in print:
2016
Published Online:
January 2017
ISBN:
9780198766353
eISBN:
9780191833601
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198766353.003.0020
Subject:
Law, EU Law

This chapter examines the latest efforts from the European Union and national policy makers requiring disputants to attempt mediation and other Alternative Dispute Resolution (ADR) options before ... More


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