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United Parcel Service, Inc.: Being “Constructively Dissatisfied”

Edward D. Hess

in Learn or Die: Using Science to Build a Leading-Edge Learning Organization

Published in print:
2014
Published Online:
November 2015
ISBN:
9780231170246
eISBN:
9780231538275
Item type:
chapter
Publisher:
Columbia University Press
DOI:
10.7312/columbia/9780231170246.003.0011
Subject:
Business and Management, Innovation

This chapter examines the development and scaling of United Parcel Service Inc. (UPS) as a High-Performance Learning Organization (HPLO). UPS began as a messenger service in Seattle in 1907 and rose ... More


Learn or Die: Building a High-Performance Learning Organization

Edward D. Hess

in Learn or Die: Using Science to Build a Leading-Edge Learning Organization

Published in print:
2014
Published Online:
November 2015
ISBN:
9780231170246
eISBN:
9780231538275
Item type:
chapter
Publisher:
Columbia University Press
DOI:
10.7312/columbia/9780231170246.003.0001
Subject:
Business and Management, Innovation

This book provides an actionable blueprint that makes use of science to build a leading-edge learning organization. More specifically, it explains how one can become a better and faster learner and ... More


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