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Responding to a Public Crisis: Lessons from Industry

Amy E. Lerman

in Good Enough for Government Work: The Public Reputation Crisis in America (And What We Can Do to Fix It)

Published in print:
2019
Published Online:
January 2020
ISBN:
9780226630175
eISBN:
9780226630342
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226630342.003.0009
Subject:
Political Science, American Politics

This chapter suggests that one way government agencies and elected officials might work toward countering government stereotypes is to more directly confront crises when they (perhaps inevitably) ... More


Putting Lessons into Practice

Amy E. Lerman

in Good Enough for Government Work: The Public Reputation Crisis in America (And What We Can Do to Fix It)

Published in print:
2019
Published Online:
January 2020
ISBN:
9780226630175
eISBN:
9780226630342
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226630342.003.0010
Subject:
Political Science, American Politics

Building on discussion in earlier chapters, this chapter empirically tests the consequences of different crisis communication strategies. Data from survey experiments suggest that the way political ... More


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