Jump to ContentJump to Main Navigation

You are looking at 1-10 of 10 items

  • Keywords: IT outsourcing x
Clear All Modify Search

View:

The IT Outsourcing Phenomenon: Trends, Practices, Challenges

Thomas Kern and Leslie P. Willcocks

in The Relationship Advantage: Information Technologies, Sourcing, and Management

Published in print:
2001
Published Online:
October 2011
ISBN:
9780199241927
eISBN:
9780191696985
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199241927.003.0001
Subject:
Business and Management, Information Technology

This chapter summarizes the growing understanding of reasons for the success and disappointment of IT outsourcing, and of how best to use the IT outsourcing market. It begins with an overview of the ... More


Risk Mitigation and the Relationship Advantage in IT Outsourcing

Thomas Kern and Leslie P. Willcocks

in The Relationship Advantage: Information Technologies, Sourcing, and Management

Published in print:
2001
Published Online:
October 2011
ISBN:
9780199241927
eISBN:
9780191696985
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199241927.003.0002
Subject:
Business and Management, Information Technology

Over the last decade the growth in significance and in the size of outsourcing deals has resulted in rising concern with the actual management of outsourcing arrangements, in particular with the twin ... More


Alliance Management at British Petroleum Exploration

Thomas Kern and Leslie P. Willcocks

in The Relationship Advantage: Information Technologies, Sourcing, and Management

Published in print:
2001
Published Online:
October 2011
ISBN:
9780199241927
eISBN:
9780191696985
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199241927.003.0005
Subject:
Business and Management, Information Technology

This chapter discusses a case study of British Petroleum Exploration's (BPX) IT outsourcing arrangements. Outsourcing at BPX presented a novel way of using multiple suppliers to deliver best-in-class ... More


Relational Dynamics at British Aerospace

Thomas Kern and Leslie P. Willcocks

in The Relationship Advantage: Information Technologies, Sourcing, and Management

Published in print:
2001
Published Online:
October 2011
ISBN:
9780199241927
eISBN:
9780191696985
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199241927.003.0004
Subject:
Business and Management, Information Technology

This chapter discusses a case study of the outsourcing arrangement between British Aerospace (BAe) and Computer Science Corporation (CSC). The case study presents an example of a total outsourcing ... More


Relationship Management: A Cross-Case Perspective

Thomas Kern and Leslie P. Willcocks

in The Relationship Advantage: Information Technologies, Sourcing, and Management

Published in print:
2001
Published Online:
October 2011
ISBN:
9780199241927
eISBN:
9780191696985
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199241927.003.0008
Subject:
Business and Management, Information Technology

This chapter presents a cross-case analysis of the case studies discussed in Chapters 3–7. A cross-case analysis provides further insights into the relevance and strength of factors in any causal ... More


Global Relationship Management at Xerox Corporation

Thomas Kern and Leslie P. Willcocks

in The Relationship Advantage: Information Technologies, Sourcing, and Management

Published in print:
2001
Published Online:
October 2011
ISBN:
9780199241927
eISBN:
9780191696985
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199241927.003.0003
Subject:
Business and Management, Information Technology

This chapter discusses a case study of Xerox Corporation's outsourcing arrangement with EDS. In 1994, Xerox contracted EDS for $3.2 billion to handle its information technology (IT) requirements ... More


Strategic Partnering in Public Sector IT Outsourcing

Thomas Kern and Leslie P. Willcocks

in The Relationship Advantage: Information Technologies, Sourcing, and Management

Published in print:
2001
Published Online:
October 2011
ISBN:
9780199241927
eISBN:
9780191696985
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199241927.003.0007
Subject:
Business and Management, Information Technology

This chapter discusses a case study of the UK's Inland Revenue's (IR) IT outsourcing arrangement with US-based supplier EDS. The case study reveals a complicated set of issues being managed through a ... More


The Relationship Advantage as Practice: Reflections

Thomas Kern and Leslie P. Willcocks

in The Relationship Advantage: Information Technologies, Sourcing, and Management

Published in print:
2001
Published Online:
October 2011
ISBN:
9780199241927
eISBN:
9780191696985
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199241927.003.0009
Subject:
Business and Management, Information Technology

The cross-case analysis in the previous chapter illustrated the adequacy of our framework in characterizing IT outsourcing relationships. Prior to that, the individual case analyses in Chapters 3–7 ... More


Relationship Management in Selective Outsourcing at ESSO-ITNet

Thomas Kern and Leslie P. Willcocks

in The Relationship Advantage: Information Technologies, Sourcing, and Management

Published in print:
2001
Published Online:
October 2011
ISBN:
9780199241927
eISBN:
9780191696985
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199241927.003.0006
Subject:
Business and Management, Information Technology

This chapter discusses a case study of ESSO UK's IT outsourcing arrangement with ITNet. The case illustrated ESSO's IT department's initiative to deliver on the mandated request by its parent ... More


The Relationship Advantage: Information Technologies, Sourcing, and Management

Thomas Kern and Leslie P. Willcocks

Published in print:
2001
Published Online:
October 2011
ISBN:
9780199241927
eISBN:
9780191696985
Item type:
book
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199241927.001.0001
Subject:
Business and Management, Information Technology

The relationship in information technology (IT) outsourcing determines the difference between a successful, a less successful, and a failing outsourcing deal. IT managers will commonly spend seventy ... More


View: