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Relational Dynamics at British Aerospace

Thomas Kern and Leslie P. Willcocks

in The Relationship Advantage: Information Technologies, Sourcing, and Management

Published in print:
2001
Published Online:
October 2011
ISBN:
9780199241927
eISBN:
9780191696985
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199241927.003.0004
Subject:
Business and Management, Information Technology

This chapter discusses a case study of the outsourcing arrangement between British Aerospace (BAe) and Computer Science Corporation (CSC). The case study presents an example of a total outsourcing ... More


The Relationship Advantage: Information Technologies, Sourcing, and Management

Thomas Kern and Leslie P. Willcocks

Published in print:
2001
Published Online:
October 2011
ISBN:
9780199241927
eISBN:
9780191696985
Item type:
book
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199241927.001.0001
Subject:
Business and Management, Information Technology

The relationship in information technology (IT) outsourcing determines the difference between a successful, a less successful, and a failing outsourcing deal. IT managers will commonly spend seventy ... More


Relationship Management: A Cross-Case Perspective

Thomas Kern and Leslie P. Willcocks

in The Relationship Advantage: Information Technologies, Sourcing, and Management

Published in print:
2001
Published Online:
October 2011
ISBN:
9780199241927
eISBN:
9780191696985
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199241927.003.0008
Subject:
Business and Management, Information Technology

This chapter presents a cross-case analysis of the case studies discussed in Chapters 3–7. A cross-case analysis provides further insights into the relevance and strength of factors in any causal ... More


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