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Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Anthony L. Hemmelgarn and Charles Glisson

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
book
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.001.0001
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This book explains how organizational culture and climate affect the quality and outcomes of human services and describes the Availability, Responsiveness, and Continuity (ARC) model of ... More


Introducing the ARC Organizational Strategies

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0004
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This chapter describes the ARC model of three core strategies for developing effective human service organizations. These include (1) embedding guiding organizational principles, (2) providing ... More


ARC Infrastructure, Preparation, and Key Strategies for Creating Effective Human Service Organizations

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0006
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This chapter describes the infrastructure and strategies that compose the ARC model. The first strategy embeds ARC’s five principles. The second strategy introduces component tools to establish key ... More


Improvement-directed versus Status Quo-directed Human Service Organizations

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0011
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This chapter explains that members of improvement-directed organizations are never satisfied with the status quo and never stop looking for more effective ways to serve their clients. The principle ... More


Relationship-centered versus Individual-centered Human Service Organizations

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0013
Subject:
Social Work, Health and Mental Health, Research and Evaluation

The chapter explains that relationship-centered organizations place a priority on developing and sustaining a network of inter-organizational and intra-organizational relationships to serve clients. ... More


Conclusion and Future Challenges for Improving Human Service Organizations

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0014
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This concluding chapter suggests that future research and development efforts focus on four interrelated areas. These four areas, together, describe how more specific information about the ARC ... More


ARC Stages and Component Tools

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0007
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This chapter describes the 12 component tools of ARC within three stages of the ARC model. The first stage of collaboration focuses on ARC component tools for relationship, network, and leadership ... More


Mission-driven versus Rule-driven Human Service Organizations

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0009
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This chapter explains how mission-driven organizations require that all administrative, managerial, and service provider behavior and decisions contribute to improving the well-being of clients. This ... More


Growth and Development

Ronald D Eller

in Uneven Ground: Appalachia since 1945

Published in print:
2008
Published Online:
September 2011
ISBN:
9780813125237
eISBN:
9780813135014
Item type:
chapter
Publisher:
University Press of Kentucky
DOI:
10.5810/kentucky/9780813125237.003.0006
Subject:
History, American History: 20th Century

This chapter discusses the vital role played by the Appalachian Regional Commission (ARC) in the modernization of Appalachia during the decades after the waning of the antipoverty crusade. It notes ... More


Results-oriented versus Process-oriented Human Service Organizations

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0010
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This chapter explains the ARC principle of being results oriented versus process oriented. The results-oriented principle requires that human service organizations evaluate performance based on how ... More


Participatory-based versus Authority-based Human Service Organizations

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0012
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This chapter introduces ARC’s principle of being participatory based. This principle requires the active, open participation of front-line staff, middle managers, and top administrators in decisions ... More


Improving Organizational Social Contexts for Effective Human Services

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0001
Subject:
Social Work, Health and Mental Health, Research and Evaluation

Emphasizing five basic points, this chapter summarizes what the authors have learned in their development of evidence-based organizational strategies. First, human service organizations vary in their ... More


The Impact of ARC in Human Service Organizations

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0005
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This chapter describes empirical support for the ARC model from multiple randomized controlled trials. These trials describe the effects of ARC on organizational culture and climate, organizational ... More


The Role of Mental Models in Organizational Change

Anthony L. Hemmelgarn and Charles Glisson

in Building Cultures and Climates for Effective Human Services: Understanding and Improving Organizational Social Contexts with the ARC mode

Published in print:
2018
Published Online:
June 2018
ISBN:
9780190455286
eISBN:
9780190455316
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190455286.003.0008
Subject:
Social Work, Health and Mental Health, Research and Evaluation

This chapter describes ARC’s third strategy of employing mental models. This strategy fosters reasoning and thinking that reinforces the use of ARC’s organizational components and that maintains ... More


Evidence-Supported, Trauma-Focused Interventions

Eileen A. Dombo and Christine Anlauf Sabatino

in Creating Trauma-Informed Schools: A Guide for School Social Workers and Educators

Published in print:
2019
Published Online:
March 2019
ISBN:
9780190873806
eISBN:
9780190873837
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190873806.003.0006
Subject:
Social Work, Children and Families, Communities and Organizations

Providing trauma-informed interventions in a school-based setting is helpful because parents are often unable to get their children to service providers in the community. School social workers can ... More


From ‘Indianization’ to ‘Look East’

Amitav Acharya

in East of India, South of China: Sino-Indian Encounters in Southeast Asia

Published in print:
2017
Published Online:
April 2017
ISBN:
9780199461141
eISBN:
9780199088904
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199461141.003.0002
Subject:
Political Science, International Relations and Politics, Asian Politics

This chapter explores India’s present relations with Southeast Asia in the light of its past. India’s ‘Look East’ policy was initiated in the 1990s by the Narasimha Rao government and was a ... More


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