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Top-Down Strategies for Service Improvement in UK Public Services

James Downe, Steve Martin, and Tony Bovaird

in Improving Public Services: International Experiences in Using Evaluation Tools to Measure Program Performance

Published in print:
2017
Published Online:
December 2016
ISBN:
9780190646059
eISBN:
9780190646073
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780190646059.003.0006
Subject:
Social Work, Research and Evaluation, Social Policy

From 1997 to 2010, the Labor government in the United Kingdom pursued an ambitious multifaceted program of reforms designed to improve local public services. This study focuses on the period ... More


Improving Public Services: International Experiences in Using Evaluation Tools to Measure Program Performance

Douglas J. Besharov, Karen J. Baehler, and Jacob Alex Klerman (eds)

Published in print:
2017
Published Online:
December 2016
ISBN:
9780190646059
eISBN:
9780190646073
Item type:
book
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780190646059.001.0001
Subject:
Social Work, Research and Evaluation, Social Policy

The government performance movement has been in full swing for decades around the world. So, why do so many public programs and organizations continue to underperform? A major reason is that ... More


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