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Personalising public services: Understanding the personalisation narrative

Catherine Needham

Published in print:
2011
Published Online:
March 2012
ISBN:
9781847427601
eISBN:
9781447302957
Item type:
book
Publisher:
Policy Press
DOI:
10.1332/policypress/9781847427601.001.0001
Subject:
Sociology, Organizations

Personalisation – the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff – is increasingly seen as the future of the welfare ... More


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