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Negotiating Mobile Communication in Customer-Facing Work

Keri K. Stephens

in Negotiating Control: Organizations and Mobile Communication

Published in print:
2018
Published Online:
August 2018
ISBN:
9780190625504
eISBN:
9780190882327
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780190625504.003.0010
Subject:
Sociology, Science, Technology and Environment

There appear to be formal and informal rules associated with using mobile devices in view of customers. This chapter examines many types of customer-facing workers including waitstaff, childcare ... More


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