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Identity, Governance, and the Citizen as ‘Customer’

Ian Mcloughlin, Rob Wilson, and Mike Martin

in Digital Government at Work: A Social Informatics Perspective

Published in print:
2013
Published Online:
September 2013
ISBN:
9780199557721
eISBN:
9780191761232
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199557721.003.0006
Subject:
Business and Management, Public Management

The debate on identity and governance has polarized into an argument between what is required to deliver the ‘service state’ and what is tolerable to avoid the emergence of a ‘surveillance state’. In ... More


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