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Work Intensification and Forms of Control

Huw Beynon, Damian Grimshaw, Jill Rubery, and Kevin Ward

in Managing Employment Change: The New Realities of Work

Published in print:
2002
Published Online:
October 2011
ISBN:
9780199248698
eISBN:
9780191697760
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199248698.003.0010
Subject:
Business and Management, HRM / IR, Organization Studies

This chapter considers the pressures behind the growing prominence attached to the customer in the delivery of services in the public and private sector. It then examines how these pressures have ... More


The Process of Management Control at Valleyco

Rick Delbridge

in Life on the Line in Contemporary Manufacturing: The Workplace Experience of Lean Production and the `Japanese' Model

Published in print:
1998
Published Online:
October 2011
ISBN:
9780198292333
eISBN:
9780191684906
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198292333.003.0004
Subject:
Business and Management, Organization Studies, HRM / IR

This chapter describes the process of management control at the Valleyco plant. In contrast to the situation at Nippon CTV, the Valleyco plant management has various different practices for different ... More


Framing Work: Unitary, Pluralist and Critical Perspectives in the 21st Century

Edmund Heery

Published in print:
2016
Published Online:
October 2016
ISBN:
9780199569465
eISBN:
9780191829611
Item type:
book
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199569465.001.0001
Subject:
Business and Management, HRM / IR, Organization Studies

Framing Work provides a broad overview of contemporary writing about work and employment. The book makes use of Alan Fox’s concept of ‘frames of reference’ and identifies competing unitary, ... More


The Shifting Terrain of Service Operations Management

Martin Spring

in Managing Services: Challenges and Innovation

Published in print:
2013
Published Online:
January 2014
ISBN:
9780199696086
eISBN:
9780191767869
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199696086.003.0003
Subject:
Business and Management, Organization Studies

The purpose of the chapter is to use a personal stepping-off point to review developments of the treatment of services within the operations management field. Three areas of development are ... More


Employment in Service and the Service Sector

Irena Grugulis

in Managing Services: Challenges and Innovation

Published in print:
2013
Published Online:
January 2014
ISBN:
9780199696086
eISBN:
9780191767869
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199696086.003.0004
Subject:
Business and Management, Organization Studies

This chapter considers the wide range of occupations in the service sector. It draws on the literature of customer-facing work and argues that this is one form of service sector work but that others ... More


Business Model Transformation: Driven by Strategy or Customer?

Henk Volberda, Frans van den Bosch, and Kevin Heij

in Reinventing Business Models: How Firms Cope with Disruption

Published in print:
2017
Published Online:
December 2017
ISBN:
9780198792048
eISBN:
9780191834233
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780198792048.003.0006
Subject:
Business and Management, Organization Studies

Chapter 6 explores the dynamics of business model innovation by discussing the interactions between Sony and Apple over the minidisc and the MP3 player. Seemingly, a period of business model renewal ... More


Debating the Customer

Edmund Heery

in Framing Work: Unitary, Pluralist and Critical Perspectives in the 21st Century

Published in print:
2016
Published Online:
October 2016
ISBN:
9780199569465
eISBN:
9780191829611
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199569465.003.0006
Subject:
Business and Management, HRM / IR, Organization Studies

This chapter considers how unitary, pluralist, and critical traditions have responded to the emergence of the customer as a category within social analysis. The primary focus of all three traditions ... More


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