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Work Intensification and Forms of Control

Huw Beynon, Damian Grimshaw, Jill Rubery, and Kevin Ward

in Managing Employment Change: The New Realities of Work

Published in print:
2002
Published Online:
October 2011
ISBN:
9780199248698
eISBN:
9780191697760
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199248698.003.0010
Subject:
Business and Management, HRM / IR, Organization Studies

This chapter considers the pressures behind the growing prominence attached to the customer in the delivery of services in the public and private sector. It then examines how these pressures have ... More


The Process of Management Control at Valleyco

Rick Delbridge

in Life on the Line in Contemporary Manufacturing: The Workplace Experience of Lean Production and the `Japanese' Model

Published in print:
1998
Published Online:
October 2011
ISBN:
9780198292333
eISBN:
9780191684906
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198292333.003.0004
Subject:
Business and Management, Organization Studies, HRM / IR

This chapter describes the process of management control at the Valleyco plant. In contrast to the situation at Nippon CTV, the Valleyco plant management has various different practices for different ... More


Framing Work: Unitary, Pluralist and Critical Perspectives in the 21st Century

Edmund Heery

Published in print:
2016
Published Online:
October 2016
ISBN:
9780199569465
eISBN:
9780191829611
Item type:
book
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199569465.001.0001
Subject:
Business and Management, HRM / IR, Organization Studies

Framing Work provides a broad overview of contemporary writing about work and employment. The book makes use of Alan Fox’s concept of ‘frames of reference’ and identifies competing unitary, ... More


A New Solution: Deregulation

Amy L. Fraher

in The Next Crash: How Short-Term Profit Seeking Trumps Airline Safety

Published in print:
2014
Published Online:
August 2016
ISBN:
9780801452857
eISBN:
9780801470493
Item type:
chapter
Publisher:
Cornell University Press
DOI:
10.7591/cornell/9780801452857.003.0005
Subject:
Business and Management, HRM / IR

This chapter examines how deregulation that was touted as a solution to airline woes in the post-911 period led to a drastic increase in accessibility and corresponding decrease in customer service ... More


Airlines Today

Amy L. Fraher

in The Next Crash: How Short-Term Profit Seeking Trumps Airline Safety

Published in print:
2014
Published Online:
August 2016
ISBN:
9780801452857
eISBN:
9780801470493
Item type:
chapter
Publisher:
Cornell University Press
DOI:
10.7591/cornell/9780801452857.003.0008
Subject:
Business and Management, HRM / IR

This chapter discusses the state of the U.S. airline industry today. It begins by assessing the results of interviews conducted between September 2010 and July 2011 regarding pilots' perceptions ... More


Debating the Customer

Edmund Heery

in Framing Work: Unitary, Pluralist and Critical Perspectives in the 21st Century

Published in print:
2016
Published Online:
October 2016
ISBN:
9780199569465
eISBN:
9780191829611
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199569465.003.0006
Subject:
Business and Management, HRM / IR, Organization Studies

This chapter considers how unitary, pluralist, and critical traditions have responded to the emergence of the customer as a category within social analysis. The primary focus of all three traditions ... More


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