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Price Reactions to Demand and Cost Shocks: Survey Evidence from Austrian Firms

Claudia Kwapil, Josef Baumgartner, and Johann Scharler

in Pricing Decisions in the Euro Area: How Firms Set Prices and Why

Published in print:
2007
Published Online:
September 2007
ISBN:
9780195309287
eISBN:
9780199783939
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195309287.003.0004
Subject:
Economics and Finance, Econometrics

This chapter investigates price rigidity after cost and demand shocks in Austria. We find that the average time lag between a shock and the price adjustment is four to six months. Furthermore, firms' ... More


Learning from the Connected Customer: Enhancing Customer Web Sites with Community

Eric L. Lesser and Michael A. Fontaine

in Creating Value with Knowledge: Insights from the IBM Institute for Business Value

Published in print:
2004
Published Online:
October 2005
ISBN:
9780195165128
eISBN:
9780199835751
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/0195165128.003.0009
Subject:
Economics and Finance, Financial Economics

This chapter extends the notion of community to include customers. It focuses on how organizations are bringing together informal groups of customers via the Internet to exchange knowledge, build ... More


Imperfect Knowledge, Asset Price Swings, and Structural Slumps: A Cointegrated Vector Autoregressive Analysis of Their Interdependence

Katarina Juselius

in Rethinking Expectations: The Way Forward for Macroeconomics

Published in print:
2013
Published Online:
October 2017
ISBN:
9780691155234
eISBN:
9781400846450
Item type:
chapter
Publisher:
Princeton University Press
DOI:
10.23943/princeton/9780691155234.003.0011
Subject:
Economics and Finance, Macro- and Monetary Economics

This chapter examines the relationship between speculation in the currency markets and aggregate activity in the real economy by drawing on the Structural Slumps theory and the theory of Imperfect ... More


The Customer Corporation

John Kay

in The Business of Economics

Published in print:
1996
Published Online:
November 2003
ISBN:
9780198292227
eISBN:
9780191596520
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/0198292228.003.0014
Subject:
Economics and Finance, Microeconomics

The stake‐holding view of the nature and purposes of corporations applies most forcefully to monopoly public utilities. This chapter analyses some of the problems of utility regulation and proposes a ... More


The Industry

John Kay

in Foundations of Corporate Success: How Business Strategies Add Value

Published in print:
1995
Published Online:
November 2003
ISBN:
9780198289883
eISBN:
9780191718205
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/019828988X.003.0018
Subject:
Economics and Finance, Microeconomics

This chapter introduces the concept of the strategic audit. It begins with the identification of the customers’ needs and characteristics, while, by understanding the value chain, costs, returns, and ... More


Organizational Change

Simon Domberger

in The Contracting Organization: A Strategic Guide to Outsourcing

Published in print:
1998
Published Online:
November 2003
ISBN:
9780198774570
eISBN:
9780191596148
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/0198774575.003.0008
Subject:
Economics and Finance, Microeconomics

This chapter and the previous three consider the alternative means through which a contracting strategy is devised and implemented. Chapter 8 discusses the problems of organizational change ... More


The Customer Relations Factory

Simon Head

in The New Ruthless Economy: Work and Power in the Digital Age

Published in print:
2005
Published Online:
October 2011
ISBN:
9780195179835
eISBN:
9780199850211
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780195179835.003.0005
Subject:
Economics and Finance, Behavioural Economics

This chapter examines the importance of customer relations management (CRM) in the new economy in the U.S. It states that CRM has moved forward to the center of corporate strategy and the ... More


Innovation Equity: Assessing and Managing the Monetary Value of New Products and Services

Elie Ofek, Eitan Muller, and Barak Libai

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226618296
eISBN:
9780226394145
Item type:
book
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226394145.001.0001
Subject:
Economics and Finance, Financial Economics

This book bridges the gap between what academics know and what innovation stakeholders— from managers, to investors, to analysts, to consumers—need to know about how new products and services are ... More


The Case for a Universal Financial Institution

James M. Boughton

in Finance, Development, and the IMF

Published in print:
2009
Published Online:
September 2009
ISBN:
9780199239863
eISBN:
9780191716805
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199239863.003.0004
Subject:
Economics and Finance, Financial Economics, Development, Growth, and Environmental

All financial institutions specialize, in dimensions that may include categories of assets and liabilities, types of services offered, customer demographics, and geographic coverage. The IMF is the ... More


The Governance of Not-for-Profit Organizations

Edward L. Glaeser (ed.)

Published in print:
2003
Published Online:
February 2013
ISBN:
9780226297859
eISBN:
9780226297866
Item type:
book
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226297866.001.0001
Subject:
Economics and Finance, Financial Economics

Not-for-profit organizations play a critical role in the American economy. In health care, education, culture, and religion, we trust not-for-profit firms to serve the interests of their donors, ... More


Telecom Suppliers in the Asia Pacific Region: Theory, Principles and Practice

Nick Ingelbrecht

in Telecommunications Development in Asia

Published in print:
2008
Published Online:
September 2011
ISBN:
9789622099029
eISBN:
9789882207486
Item type:
chapter
Publisher:
Hong Kong University Press
DOI:
10.5790/hongkong/9789622099029.003.0006
Subject:
Economics and Finance, South and East Asia

This chapter demonstrates that telecom manufacturers are not the isolated profit-maximising firms of neo-classical economics, simply standing at one end of a chain of production and creating capital ... More


Introduction

Elie ofek, Eitan Muller, and Barak Libai

in Innovation Equity: Assessing and Managing the Monetary Value of New Products and Services

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226618296
eISBN:
9780226394145
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226394145.003.0001
Subject:
Economics and Finance, Financial Economics

The introduction provides an overview of the book’s content and gives the reader a roadmap of what he or she can expect to gain from its various chapters. It starts by discussing a few examples, ... More


The Whole Is Bigger Than the Sum of Its (Diffusion and Customer Lifetime Value) Parts

Elie ofek, Eitan Muller, and Barak Libai

in Innovation Equity: Assessing and Managing the Monetary Value of New Products and Services

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226618296
eISBN:
9780226394145
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226394145.003.0003
Subject:
Economics and Finance, Financial Economics

This chapter begins by establishing that each first-time adoption of an innovation can be thought of as the start of a customer-firm relationship in which the adopter generates a stream of profits ... More


Satisfaction Architect: Service Design and Its Behavioral Implications

Louis St. Peter, Walter L. Wallace, and Yusen Xia

in The Handbook of Behavioral Operations Management: Social and Psychological Dynamics in Production and Service Settings

Published in print:
2015
Published Online:
May 2015
ISBN:
9780199357215
eISBN:
9780190239336
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199357215.003.0009
Subject:
Economics and Finance, Behavioural Economics

This chapter presents the traditional service deign and service delivery with the consideration of customer behaviors. The traditional focus on the elements of service design deals with the issue of ... More


How Moats Affect Cost, Competition, and Customer Forces

Nick Gogerty

in The Nature of Value: How to Invest in the Adaptive Economy

Published in print:
2014
Published Online:
November 2015
ISBN:
9780231162449
eISBN:
9780231535212
Item type:
chapter
Publisher:
Columbia University Press
DOI:
10.7312/columbia/9780231162449.003.0011
Subject:
Economics and Finance, Financial Economics

This chapter explains how advantageous moats can be measured, and how they can expand or erode over time. It also looks at the various types of moats and at the competitive advantages—such as a ... More


Foreseeing Bumps and Potholes along the Diffusion Road

Elie ofek, Eitan Muller, and Barak Libai

in Innovation Equity: Assessing and Managing the Monetary Value of New Products and Services

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226618296
eISBN:
9780226394145
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226394145.003.0005
Subject:
Economics and Finance, Financial Economics

This chapter explores the diffusion saddle phenomenon, whereby an innovation’s unit sales exhibit an early peak followed by a decline and a subsequent second sales peak. The average duration of the ... More


Making the Framework “Work” for You

Elie ofek, Eitan Muller, and Barak Libai

in Innovation Equity: Assessing and Managing the Monetary Value of New Products and Services

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226618296
eISBN:
9780226394145
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226394145.003.0010
Subject:
Economics and Finance, Financial Economics

This concluding chapter serves as a review of the material covered throughout the book and addresses issues often encountered when implementing the various concepts in practice and in different ... More


Electricity Deregulation: Choices and Challenges

James M. Griffin and Steven L. Puller (eds)

Published in print:
2005
Published Online:
February 2013
ISBN:
9780226308562
eISBN:
9780226308586
Item type:
book
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226308586.001.0001
Subject:
Economics and Finance, Econometrics

The electricity market has experienced enormous setbacks in delivering on the promise of deregulation. In theory, deregulating the electricity market would increase the efficiency of the industry by ... More


Accelerating Energy Innovation: Insights from Multiple Sectors

Rebecca M. Henderson and Richard G. Newell (eds)

Published in print:
2011
Published Online:
February 2013
ISBN:
9780226326832
eISBN:
9780226326856
Item type:
book
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226326856.001.0001
Subject:
Economics and Finance, Development, Growth, and Environmental

Accelerating energy innovation could be an important part of an effective response to the threat of climate change. This book complements existing research on the subject with an exploration of the ... More


CPI Bias from Supercenters: Does the BLS Know That Wal-Mart Exists?

Jerry Hausman and Ephraim Leibtag (eds)

in Price Index Concepts and Measurement

Published in print:
2010
Published Online:
February 2013
ISBN:
9780226148557
eISBN:
9780226148571
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226148571.003.0006
Subject:
Economics and Finance, Econometrics

This chapter focuses on the fact that the Consumer Price Index (CPI) does not compare the prices charged for the same items at different outlets. It describes how the Bureau of Labor Statistics ... More


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