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The Customer Corporation

John Kay

in The Business of Economics

Published in print:
1996
Published Online:
November 2003
ISBN:
9780198292227
eISBN:
9780191596520
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/0198292228.003.0014
Subject:
Economics and Finance, Microeconomics

The stake‐holding view of the nature and purposes of corporations applies most forcefully to monopoly public utilities. This chapter analyses some of the problems of utility regulation and proposes a ... More


The Industry

John Kay

in Foundations of Corporate Success: How Business Strategies Add Value

Published in print:
1995
Published Online:
November 2003
ISBN:
9780198289883
eISBN:
9780191718205
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/019828988X.003.0018
Subject:
Economics and Finance, Microeconomics

This chapter introduces the concept of the strategic audit. It begins with the identification of the customers’ needs and characteristics, while, by understanding the value chain, costs, returns, and ... More


Organizational Change

Simon Domberger

in The Contracting Organization: A Strategic Guide to Outsourcing

Published in print:
1998
Published Online:
November 2003
ISBN:
9780198774570
eISBN:
9780191596148
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/0198774575.003.0008
Subject:
Economics and Finance, Microeconomics

This chapter and the previous three consider the alternative means through which a contracting strategy is devised and implemented. Chapter 8 discusses the problems of organizational change ... More


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