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Learning from the Connected Customer: Enhancing Customer Web Sites with Community

Eric L. Lesser and Michael A. Fontaine

in Creating Value with Knowledge: Insights from the IBM Institute for Business Value

Published in print:
2004
Published Online:
October 2005
ISBN:
9780195165128
eISBN:
9780199835751
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/0195165128.003.0009
Subject:
Economics and Finance, Financial Economics

This chapter extends the notion of community to include customers. It focuses on how organizations are bringing together informal groups of customers via the Internet to exchange knowledge, build ... More


Innovation Equity: Assessing and Managing the Monetary Value of New Products and Services

Elie Ofek, Eitan Muller, and Barak Libai

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226618296
eISBN:
9780226394145
Item type:
book
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226394145.001.0001
Subject:
Economics and Finance, Financial Economics

This book bridges the gap between what academics know and what innovation stakeholders— from managers, to investors, to analysts, to consumers—need to know about how new products and services are ... More


The Case for a Universal Financial Institution

James M. Boughton

in Finance, Development, and the IMF

Published in print:
2009
Published Online:
September 2009
ISBN:
9780199239863
eISBN:
9780191716805
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199239863.003.0004
Subject:
Economics and Finance, Financial Economics, Development, Growth, and Environmental

All financial institutions specialize, in dimensions that may include categories of assets and liabilities, types of services offered, customer demographics, and geographic coverage. The IMF is the ... More


The Governance of Not-for-Profit Organizations

Edward L. Glaeser (ed.)

Published in print:
2003
Published Online:
February 2013
ISBN:
9780226297859
eISBN:
9780226297866
Item type:
book
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226297866.001.0001
Subject:
Economics and Finance, Financial Economics

Not-for-profit organizations play a critical role in the American economy. In health care, education, culture, and religion, we trust not-for-profit firms to serve the interests of their donors, ... More


Introduction

Elie ofek, Eitan Muller, and Barak Libai

in Innovation Equity: Assessing and Managing the Monetary Value of New Products and Services

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226618296
eISBN:
9780226394145
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226394145.003.0001
Subject:
Economics and Finance, Financial Economics

The introduction provides an overview of the book’s content and gives the reader a roadmap of what he or she can expect to gain from its various chapters. It starts by discussing a few examples, ... More


The Whole Is Bigger Than the Sum of Its (Diffusion and Customer Lifetime Value) Parts

Elie ofek, Eitan Muller, and Barak Libai

in Innovation Equity: Assessing and Managing the Monetary Value of New Products and Services

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226618296
eISBN:
9780226394145
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226394145.003.0003
Subject:
Economics and Finance, Financial Economics

This chapter begins by establishing that each first-time adoption of an innovation can be thought of as the start of a customer-firm relationship in which the adopter generates a stream of profits ... More


How Moats Affect Cost, Competition, and Customer Forces

Nick Gogerty

in The Nature of Value: How to Invest in the Adaptive Economy

Published in print:
2014
Published Online:
November 2015
ISBN:
9780231162449
eISBN:
9780231535212
Item type:
chapter
Publisher:
Columbia University Press
DOI:
10.7312/columbia/9780231162449.003.0011
Subject:
Economics and Finance, Financial Economics

This chapter explains how advantageous moats can be measured, and how they can expand or erode over time. It also looks at the various types of moats and at the competitive advantages—such as a ... More


Foreseeing Bumps and Potholes along the Diffusion Road

Elie ofek, Eitan Muller, and Barak Libai

in Innovation Equity: Assessing and Managing the Monetary Value of New Products and Services

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226618296
eISBN:
9780226394145
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226394145.003.0005
Subject:
Economics and Finance, Financial Economics

This chapter explores the diffusion saddle phenomenon, whereby an innovation’s unit sales exhibit an early peak followed by a decline and a subsequent second sales peak. The average duration of the ... More


Making the Framework “Work” for You

Elie ofek, Eitan Muller, and Barak Libai

in Innovation Equity: Assessing and Managing the Monetary Value of New Products and Services

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226618296
eISBN:
9780226394145
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226394145.003.0010
Subject:
Economics and Finance, Financial Economics

This concluding chapter serves as a review of the material covered throughout the book and addresses issues often encountered when implementing the various concepts in practice and in different ... More


What is “Big Data”?

Russell Walker

in From Big Data to Big Profits: Success with Data and Analytics

Published in print:
2015
Published Online:
August 2015
ISBN:
9780199378326
eISBN:
9780199378340
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199378326.003.0001
Subject:
Economics and Finance, Financial Economics

This chapter introduces Big Data from several dimensions: the rate of data creation by digital processes, the impact of increased data collection, storage and processing, and paradigm shifts in the ... More


Big Data Expands with Passive Data Capture

Russell Walker

in From Big Data to Big Profits: Success with Data and Analytics

Published in print:
2015
Published Online:
August 2015
ISBN:
9780199378326
eISBN:
9780199378340
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199378326.003.0003
Subject:
Economics and Finance, Financial Economics

This chapter explores the emergence of passive data capture as a compelling source of Big Data. Various types of passive data capture are discussed, such as those stemming from RFID technology, ... More


Precision in Data: New Possibilities for Mass Customization and Location-Based Services

Russell Walker

in From Big Data to Big Profits: Success with Data and Analytics

Published in print:
2015
Published Online:
August 2015
ISBN:
9780199378326
eISBN:
9780199378340
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199378326.003.0005
Subject:
Economics and Finance, Financial Economics

The development of ubiquitous mobile platforms and extensive data capture by mobile apps has brought a new level of, and demand for, precision in measuring customers, transactions, properties, ... More


Data Fusion: Combining Data to Produce Economic Value

Russell Walker

in From Big Data to Big Profits: Success with Data and Analytics

Published in print:
2015
Published Online:
August 2015
ISBN:
9780199378326
eISBN:
9780199378340
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199378326.003.0006
Subject:
Economics and Finance, Financial Economics

In this chapter, the concept of data fusion is developed and presented through a case study of Zillow. Data fusion involves the novel combination of data from various sources. Zillow provides a great ... More


Monetizing Big Data through Productization and Data Inverting

Russell Walker

in From Big Data to Big Profits: Success with Data and Analytics

Published in print:
2015
Published Online:
August 2015
ISBN:
9780199378326
eISBN:
9780199378340
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199378326.003.0008
Subject:
Economics and Finance, Financial Economics

This chapter demonstrates how a data-driven firm such as Netflix cultivated Big Data as part of its business model and not only disrupted the movie rental market but gave it a competitive advantage ... More


The Changing Relationship Between the Banks and Business in the UK

Douglas McWilliams and Andrew Sentance

in Capital Markets and Corporate Governance

Published in print:
1994
Published Online:
January 2015
ISBN:
9780198287889
eISBN:
9780191828867
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198287889.003.0008
Subject:
Economics and Finance, Financial Economics

This chapter explores the relationship between the changed structure of the UK banking system and the similarly changed structure of their business customers. It remarks on the tensions produced by ... More


Disrupting Business Models with New Data from Location-Based Services

Russell Walker

in From Big Data to Big Profits: Success with Data and Analytics

Published in print:
2015
Published Online:
August 2015
ISBN:
9780199378326
eISBN:
9780199378340
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199378326.003.0011
Subject:
Economics and Finance, Financial Economics

The reality that most people in developed countries have a phone or even a smartphone has created a network of sensors and “data reporters” at virtually no cost to firms. Location-based services have ... More


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