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Insults in Storytelling

Yiannis Gabriel

in Storytelling in Organizations: Facts, Fictions, and Fantasies

Published in print:
2000
Published Online:
October 2011
ISBN:
9780198290957
eISBN:
9780191684845
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780198290957.003.0011
Subject:
Business and Management, Organization Studies

This chapter seeks to provide an introduction to the psychology of insults, through the medium of organizational stories. It charts different forms of insulting behaviour such as exclusion, ... More


The Art of the Apology: The Structure and Effectiveness of Apologies in Trust Repair

Roy J. Lewicki and Beth Polin

in Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers

Published in print:
2012
Published Online:
May 2012
ISBN:
9780199756087
eISBN:
9780199949571
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199756087.003.0006
Subject:
Business and Management, Organization Studies, Corporate Governance and Accountability

Apologies are a common method for restoring broken trust. Yet research and practice has been both conflicted and inconclusive as to the critical elements of an effective apology. The authors review ... More


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