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The People Who Make Organizations Go—or Stop

Rob Cross and Laurence Prusak

in Networks in the Knowledge Economy

Published in print:
2003
Published Online:
November 2020
ISBN:
9780195159509
eISBN:
9780197562017
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/oso/9780195159509.003.0017
Subject:
Computer Science, Computer Architecture and Logic Design

We’re all familiar with the truism “It’s not what you know, it’s who you know.” Managers invariably use their personal contacts when they need to, say, meet an impossible deadline, get advice on a ... More


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