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The Hungry Cowboy: Service and Community in a Neighborhood Restaurant

Karla A. Erickson

Published in print:
2009
Published Online:
March 2014
ISBN:
9781604732061
eISBN:
9781604733464
Item type:
book
Publisher:
University Press of Mississippi
DOI:
10.14325/mississippi/9781604732061.001.0001
Subject:
Sociology, Occupations, Professions, and Work

At a Tex-Mex restaurant in a Minneapolis suburb, customers send Christmas and Hanukkah cards to the restaurant, bring in home-baked treats for the staff, and attend the annual employee party. One ... More


Consuming Belonging: Feeling “At Home” at the Hungry Cowboy

Karla A. Erickson

in The Hungry Cowboy: Service and Community in a Neighborhood Restaurant

Published in print:
2009
Published Online:
March 2014
ISBN:
9781604732061
eISBN:
9781604733464
Item type:
chapter
Publisher:
University Press of Mississippi
DOI:
10.14325/mississippi/9781604732061.003.0003
Subject:
Sociology, Occupations, Professions, and Work

Servers and managers at the Hungry Cowboy make the effort to give regular customers a feeling of familiarity and belonging. In return, customers become loyal to the restaurant. Drawing from analysis ... More


Feeling Like Family: Paternalism, Loyalty, and Work Culture

Karla A. Erickson

in The Hungry Cowboy: Service and Community in a Neighborhood Restaurant

Published in print:
2009
Published Online:
March 2014
ISBN:
9781604732061
eISBN:
9781604733464
Item type:
chapter
Publisher:
University Press of Mississippi
DOI:
10.14325/mississippi/9781604732061.003.0005
Subject:
Sociology, Occupations, Professions, and Work

This chapter brings together the experiences and perspectives of three groups of actors—servers, managers, and customers—to explore how a work culture of emotional investment combined with a “homey” ... More


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