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Profitability, efficiency and targets

Anthony Lloyd

in The Harms of Work: An Ultra-Realist Account of the Service Economy

Published in print:
2018
Published Online:
May 2019
ISBN:
9781529204018
eISBN:
9781529204063
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781529204018.003.0004
Subject:
Sociology, Occupations, Professions, and Work

This chapter introduces primary data to illustrate the shift from security to flexibility detailed in chapter 2 and its specific impact upon management practice and culture within the service ... More


Positive motivation to harm

Anthony Lloyd

in The Harms of Work: An Ultra-Realist Account of the Service Economy

Published in print:
2018
Published Online:
May 2019
ISBN:
9781529204018
eISBN:
9781529204063
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781529204018.003.0006
Subject:
Sociology, Occupations, Professions, and Work

This chapter offers evidence to suggest that harm is not something done to precarious workers by social forces and structural deficit but also something inflicted upon each other. The culture of ... More


Customer-citizenship in modernised social work

John Harris

in Modernising social work: Critical considerations

Published in print:
2009
Published Online:
March 2012
ISBN:
9781847420060
eISBN:
9781447302827
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781847420060.003.0005
Subject:
Social Work, Research and Evaluation

This chapter explores the origins of consumerism – in public services generally and social work specifically – in the Conservative governments' reforms of the public sector in the United Kingdom. It ... More


The changing nature of public service reform

Robin Hambleton

in Leading the inclusive city: Place-based innovation for a bounded planet

Published in print:
2014
Published Online:
May 2015
ISBN:
9781447304975
eISBN:
9781447311843
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781447304975.003.0003
Subject:
Political Science, Public Policy

This chapter shows how place-based initiative was often the driving force behind the creation of new public services – from public parks, libraries, and museums, to social care, education and social ... More


Opportunities provided by automated data collection systems

Nigel Wilson

in Restructuring public transport through Bus Rapid Transit: An international and interdisciplinary perspective

Published in print:
2016
Published Online:
September 2016
ISBN:
9781447326168
eISBN:
9781447326236
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781447326168.003.0014
Subject:
Sociology, Gerontology and Ageing

Automated data collection systems, most notably transaction-based fare collection and automatic vehicle tracking have great potential to improve both the planning and operations of urban public ... More


Participation: planners and their ‘customers’

Ben Clifford and Mark Tewdwr-Jones

in The collaborating planner?: Practitioners in the neoliberal age

Published in print:
2013
Published Online:
September 2013
ISBN:
9781447305118
eISBN:
9781447307891
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781447305118.003.0006
Subject:
Sociology, Urban and Rural Studies

This chapter looks at how planners are reacting to the emphasis on public participation and the rise of a ‘consumerist’ approach in the planning reform agenda. This data leads to discussion of the ... More


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