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Power and Public Services: for Customers or Citizens?

David Donnison

in Active Citizenship: What Could it Achieve and How?

Published in print:
2010
Published Online:
September 2012
ISBN:
9780748638666
eISBN:
9780748671939
Item type:
chapter
Publisher:
Edinburgh University Press
DOI:
10.3366/edinburgh/9780748638666.003.0005
Subject:
Political Science, UK Politics

This chapter explores the changing balance of power since World War II between elites and citizens in respect of the health professions. The chapter offers a personal account of the decline of ... More


Managing and Measuring Customer Service Quality in Islamic Banks: A Study of the Kuwait Finance House

Abdulqawi Radman, Mohammed Othman, and H. Lynn Owen

in Islamic Perspectives on Wealth Creation

Published in print:
2005
Published Online:
March 2012
ISBN:
9780748621002
eISBN:
9780748653096
Item type:
chapter
Publisher:
Edinburgh University Press
DOI:
10.3366/edinburgh/9780748621002.003.0005
Subject:
Society and Culture, Middle Eastern Studies

This chapter provides alternative measures of service quality (SQ) proposed in the literature, examining their performance in the Islamic banking industry using the Kuwait Finance House (KFH) as a ... More


From Birth to Breadwinner

Nina Macaraig

in Cemberlitas Hamami in Istanbul: The Biographical Memoir of a Turkish Bath

Published in print:
2019
Published Online:
September 2019
ISBN:
9781474434102
eISBN:
9781474460262
Item type:
chapter
Publisher:
Edinburgh University Press
DOI:
10.3366/edinburgh/9781474434102.003.0004
Subject:
Society and Culture, Middle Eastern Studies

This chapter describes the hamam’s original appearance and how it began to take up work, having been readied for business with a supply of water and wood for fuel. The hamam’s employees (hamam ... More


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