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Social Policy Review 18Analysis and debate in social policy, 2006$
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Linda Bauld, Karen Clarke, and Tony Maltby

Print publication date: 2006

Print ISBN-13: 9781861348449

Published to University Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781861348449.001.0001

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date: 17 December 2017

More than a matter of choice? Consumerism and the modernisation of health care

More than a matter of choice? Consumerism and the modernisation of health care

Chapter:
(p.100) (p.101) Six More than a matter of choice? Consumerism and the modernisation of health care
Source:
Social Policy Review 18
Author(s):

Janet Newman

Elizabeth Vidler

Publisher:
Policy Press
DOI:10.1332/policypress/9781861348449.003.0006

This chapter explores some of the ways in which the ‘consumer’ is situated in New Labour's narrative of modernisation. It examines how health care organisations are responding to the consumerist imperative, paying particular attention to how they attempt to resolve some of the political and policy tensions that arise. It examines the new relationships and patterns of identification that are configured in the interface between health services and their publics. The chapter is based on the results from an Economic and Social Research Council (ESRC)/Arts and Humanities Research Board (AHRB)-funded project entitled ‘Creating Citizen-Consumers: Changing Relationships and Identifications’. It focuses on the potential relationship between shifts in policy discourse and a reconfiguration of relationships and identifications. It draws on data from the analysis of policy documents; from interviews with senior health service managers; and from front-line staff and service users.

Keywords:   consumer, New Labour's narrative, modernisation, health care organisation, Economic and Social Research Council, Arts and Humanities Research Board

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