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Making it personalIndividualising activation services in the EU$
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Rik van Berkel and Ben Valkenburg

Print publication date: 2007

Print ISBN-13: 9781861347978

Published to University Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781861347978.001.0001

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date: 17 August 2017

User involvement in personal social services

User involvement in personal social services

Chapter:
(p.86) (p.87) Five User involvement in personal social services
Source:
Making it personal
Author(s):

Ilse Julkunen

Matti Heikkilä

Publisher:
Policy Press
DOI:10.1332/policypress/9781861347978.003.0005

This chapter reviews user involvement in personal social services. It is argued that several ‘degrees’ or ‘levels’ of user involvement should be distinguished. This can range from the user as an information provider, to the user as the person in charge of service provision. It considers the notion of user involvement, which seems to have been adopted by different schools of thought. The chapter ends with a discussion of the issue of the relevance of the social policy context in shaping the nature of user involvement. This is done by exploring the connections between the type of social services and the kind of user involvement that is likely to develop.

Keywords:   user involvement, personal social services, levels of user involvement, information provider, schools of thought, relevance, nature of user involvement

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