This chapter tackles a question central to social citizenship: who/which agencies should be expected to provide welfare? It presents qualitative data related to the three areas of welfare chosen as the basis of the study: healthcare, housing, and social security. The chapter first explores the users' views on the appropriate role(s) of the state, the individual, the market, and so on in terms of welfare provision. It then considers several allied issues that were often raised in the group discussions. In addition, the chapter investigates opinions and experiences concerning the adequacy or inadequacy of current provisions, the problem of stigma and state welfare, and the issue of financing welfare rights. Two key findings can be drawn from it: first, the respondents are unanimous in their agreement that social rights are a valid and valued part of the citizenship package; and second, most of the respondents also believe that it is important for the state to continue playing a major role in providing to meet their welfare needs in the future.
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