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Personalising public services
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Personalising public services: Understanding the personalisation narrative

Catherine Needham

Abstract

Personalisation – the idea that public services should be tailored to the individual, with budgets devolved to the service user or frontline staff – is increasingly seen as the future of the welfare state. This book focuses on how it evolved as a policy narrative and has mobilised such wide-ranging political support.

Keywords: individual needs, devolved budgets, service users, frontline staff, welfare state

Bibliographic Information

Print publication date: 2011 Print ISBN-13: 9781847427601
Published to University Press Scholarship Online: March 2012 DOI:10.1332/policypress/9781847427601.001.0001

Authors

Affiliations are at time of print publication.

Catherine Needham, author