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From recession to renewalThe impact of the financial crisis on public services and local government$
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Joanna Richardson

Print publication date: 2010

Print ISBN-13: 9781847427007

Published to University Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781847427007.001.0001

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date: 13 December 2017

Efficiencies in public service delivery

Efficiencies in public service delivery

Chapter:
(p.135) Seven Efficiencies in public service delivery
Source:
From recession to renewal
Author(s):

John Seddon

Brendan O’Donovan

Publisher:
Policy Press
DOI:10.1332/policypress/9781847427007.003.0007

This chapter argues that current centrally dictated ‘command and control’ methods of public service management are inherently wasteful, and have only made services worse at higher cost. Instead, it suggests an alternative ‘systems thinking’ methodology and illustrates the application of this through examples from UK public services. If applied more widely, the chapter suggests, these methods have the potential to create better services at much lower costs while also reintroducing local responsibility for improving these services.

Keywords:   public service management, command and control, systems thinking, UK public services

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