Jump to ContentJump to Main Navigation
The consumer in public servicesChoice, values and difference$
Users without a subscription are not able to see the full content.

Richard Simmons, Martin Powell, and Ian Greener

Print publication date: 2009

Print ISBN-13: 9781847421814

Published to University Press Scholarship Online: March 2012

DOI: 10.1332/policypress/9781847421814.001.0001

Show Summary Details
Page of
date: 22 August 2017

Narratives of public service delivery in the UK: comparing central and local government

Narratives of public service delivery in the UK: comparing central and local government

Chapter:
(p.39) Three Narratives of public service delivery in the UK: comparing central and local government
Source:
The consumer in public services
Author(s):

Catherine Needham

Publisher:
Policy Press
DOI:10.1332/policypress/9781847421814.003.0003

To disaggregate the ‘differentiated consumer’ of public services, it is important to consider how policy actors in central and local government talk about those who use key services: health, education, welfare, transport, and policing. This chapter gives an interpretative account of public services in the UK, exploring how different words and narratives are used in government texts, and the extent to which these vary between services and levels of government. Through measuring the frequency with which certain keywords appear, it is possible to assess the emphasis that policy makers place on certain identities – such as citizen, taxpayer, and customer – and to trace the importance of particular narratives – such as standardisation and differentiation.

Keywords:   public services, health, education, welfare, transport, policing, UK, standardisation

University Press Scholarship Online requires a subscription or purchase to access the full text of books within the service. Public users can however freely search the site and view the abstracts and keywords for each book and chapter.

Please, subscribe or login to access full text content.

If you think you should have access to this title, please contact your librarian.

To troubleshoot, please check our FAQs, and if you can't find the answer there, please contact us .