Scotland's advocacy services typically rely on volunteers to do a lot of their work. This chapter discusses how these volunteers are recruited, trained, and supported in their work. Advocacy is a new and demanding field, creating stresses and dilemmas of many kinds for those who work in it. They need skilled and sustained support, careful matching to clients, and efficient coordination. The period between the end of their courses and the point at which volunteers have gained a good deal of practical experience is a crucial one – a time when some are lost before they get properly started and others because they find the work too stressful or gain too little support and advice. This is the phase that an agency needs to attend to, improving its arrangements in consultation with the volunteers themselves.
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