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Safeguarding older people from abuseCritical contexts to policy and practice$
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Angie Ash

Print publication date: 2014

Print ISBN-13: 9781447305668

Published to University Press Scholarship Online: September 2014

DOI: 10.1332/policypress/9781447305668.001.0001

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date: 23 August 2017

A case study of street-level policy implementation to protect older people from abuse

A case study of street-level policy implementation to protect older people from abuse

Chapter:
(p.89) Six A case study of street-level policy implementation to protect older people from abuse
Source:
Safeguarding older people from abuse
Author(s):

Angie Ash

Publisher:
Policy Press
DOI:10.1332/policypress/9781447305668.003.0006

This chapter reports on research carried out in Wales, UK. This case study set out to, firstly, identify the constraints and dilemmas social workers and their managers grappled with when they dealt with potential abuse of an older person; and secondly, to appraise what Lipsky’s concept of street level bureaucracy offered in understanding factors influencing local implementation of adult protection policy by social workers and their managers. This chapter discusses five themes emerging from the research: social workers’ awareness of elder mistreatment; their organisation’s culture and organisation; dilemmas of resources when decision-making; dilemmas of care for older people; and the exercise of professional power and discretion in the implementation of adult protection procedures.

Keywords:   adult safeguarding constraints, adult safeguarding dilemmas, street-level bureaucracy, organisational cultures, professional power, public servant discretion

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