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Restoring Institutional Trust after the Global Financial Crisis: A Systemic Approach

Nicole Gillespie, Robert Hurley, Graham Dietz, and Reinhard Bachmann

in Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers

Published in print:
2012
Published Online:
May 2012
ISBN:
9780199756087
eISBN:
9780199949571
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199756087.003.0010
Subject:
Business and Management, Organization Studies, Corporate Governance and Accountability

This chapter analyses the global financial crisis (GFC) from a trust perspective to identify insights and principles for the practical repair of institutional trust. A systemic, multilevel framework ... More


The Art of the Apology: The Structure and Effectiveness of Apologies in Trust Repair

Roy J. Lewicki and Beth Polin

in Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers

Published in print:
2012
Published Online:
May 2012
ISBN:
9780199756087
eISBN:
9780199949571
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199756087.003.0006
Subject:
Business and Management, Organization Studies, Corporate Governance and Accountability

Apologies are a common method for restoring broken trust. Yet research and practice has been both conflicted and inconclusive as to the critical elements of an effective apology. The authors review ... More


Building and Rebuilding Trust: Why Perspective Taking Matters

Michele Williams

in Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers

Published in print:
2012
Published Online:
May 2012
ISBN:
9780199756087
eISBN:
9780199949571
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199756087.003.0009
Subject:
Business and Management, Organization Studies, Corporate Governance and Accountability

In this chapter, I explore how the process of perspective taking not only influences social bonds and trust building but also trust repair processes. Perspective taking involves imagining others’ ... More


Risky Trust: How Multi-Entity Teams Build Trust despite High Risk

Faaiza Rashid and Amy C. Edmondson

in Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers

Published in print:
2012
Published Online:
May 2012
ISBN:
9780199756087
eISBN:
9780199949571
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199756087.003.0007
Subject:
Business and Management, Organization Studies, Corporate Governance and Accountability

This chapter explicates the challenge of risky trust, which refers to inter-personal and/or inter-organizational trust that exists between parties vulnerable to high economic, legal or reputational ... More


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