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Class Acts: Service and Inequality in Luxury Hotels

Rachel Sherman

Published in print:
2007
Published Online:
March 2012
ISBN:
9780520247819
eISBN:
9780520939608
Item type:
book
Publisher:
University of California Press
DOI:
10.1525/california/9780520247819.001.0001
Subject:
Sociology, Social Stratification, Inequality, and Mobility

This book goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. ... More


Employment in Service and the Service Sector

Irena Grugulis

in Managing Services: Challenges and Innovation

Published in print:
2013
Published Online:
January 2014
ISBN:
9780199696086
eISBN:
9780191767869
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199696086.003.0004
Subject:
Business and Management, Organization Studies

This chapter considers the wide range of occupations in the service sector. It draws on the literature of customer-facing work and argues that this is one form of service sector work but that others ... More


The Hungry Cowboy: Service and Community in a Neighborhood Restaurant

Karla A. Erickson

Published in print:
2009
Published Online:
March 2014
ISBN:
9781604732061
eISBN:
9781604733464
Item type:
book
Publisher:
University Press of Mississippi
DOI:
10.14325/mississippi/9781604732061.001.0001
Subject:
Sociology, Occupations, Professions, and Work

At a Tex-Mex restaurant in a Minneapolis suburb, customers send Christmas and Hanukkah cards to the restaurant, bring in home-baked treats for the staff, and attend the annual employee party. One ... More


Conclusion: Class, Culture, And The Service Theater

Rachel Sherman

in Class Acts: Service and Inequality in Luxury Hotels

Published in print:
2007
Published Online:
March 2012
ISBN:
9780520247819
eISBN:
9780520939608
Item type:
chapter
Publisher:
University of California Press
DOI:
10.1525/california/9780520247819.003.0008
Subject:
Sociology, Social Stratification, Inequality, and Mobility

This concluding chapter considers the following questions. How can the dynamics of production-consumption in the luxury hotel aid in the better understanding of the legitimacy of class inequality in ... More


The Work of Art in the Age of Deindustrialization

Jasper Bernes

Published in print:
2017
Published Online:
January 2018
ISBN:
9780804796415
eISBN:
9781503602601
Item type:
book
Publisher:
Stanford University Press
DOI:
10.11126/stanford/9780804796415.001.0001
Subject:
Literature, American, 20th Century Literature

The Work of Art in the Age of Deindustrialization provides an original account of the relationship between postindustrial capitalism and postmodern culture. Examining American conceptual art and ... More


Lyric and the Service Sector: Frank O’Hara at Work

Jasper Bernes

in The Work of Art in the Age of Deindustrialization

Published in print:
2017
Published Online:
January 2018
ISBN:
9780804796415
eISBN:
9781503602601
Item type:
chapter
Publisher:
Stanford University Press
DOI:
10.11126/stanford/9780804796415.003.0002
Subject:
Literature, American, 20th Century Literature

O’Hara’s “I do this, I do that” poems detail the poet’s movements through the city during periods of leisure. In this chapter, Bernes argues that such leisure periods are usually, implicitly or ... More


The Making of a Teenage Service Class

Ranita Ray

in Making of a Teenage Service Class: Poverty and Mobility in an American City

Published in print:
2017
Published Online:
May 2018
ISBN:
9780520292055
eISBN:
9780520965614
Item type:
chapter
Publisher:
University of California Press
DOI:
10.1525/california/9780520292055.003.0006
Subject:
Sociology, Population and Demography

This chapter describes the complex and vacillating trajectory between higher education and low-wage work that defines the coming-of-age experiences of marginalized youth. Open access to certain ... More


Housekeeping By Design: Hotels and Labor

David Brody

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226389097
eISBN:
9780226389264
Item type:
book
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226389264.001.0001
Subject:
Sociology, Occupations, Professions, and Work

In this book, author David Brody asserts that hotel workers, and by extension all workers, need to be considered as more than just facilitators of the consumer experience and need to be integrated ... More


Chinese Servants and the American Colonial Imagination: Domesticity and Opposition to Restriction, 1865–1882

Andrew Urban

in Brokering Servitude: Migration and the Politics of Domestic Labor during the Long Nineteenth Century

Published in print:
2017
Published Online:
September 2018
ISBN:
9780814785843
eISBN:
9780814764749
Item type:
chapter
Publisher:
NYU Press
DOI:
10.18574/nyu/9780814785843.003.0004
Subject:
History, American History: 19th Century

By the late 1860s, middle-class employers in eastern cities shifted their attention to the labor supply of Chinese immigrants in California, and the possible importation of male servants who were ... More


Youth between Factories and Services

Andrew B. Kipnis

in From Village to City: Social Transformation in a Chinese County Seat

Published in print:
2016
Published Online:
September 2016
ISBN:
9780520289703
eISBN:
9780520964273
Item type:
chapter
Publisher:
University of California Press
DOI:
10.1525/california/9780520289703.003.0010
Subject:
Anthropology, Asian Cultural Anthropology

This chapter begins with a discussion of how the social category of “youth” is itself a product of modernity in Zouping. It then goes on to explore the lives of Zouping’s youth, who are mostly ... More


Introduction

David Brody

in Housekeeping By Design: Hotels and Labor

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226389097
eISBN:
9780226389264
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226389264.003.0001
Subject:
Sociology, Occupations, Professions, and Work

In the book’s introduction, Brody describes a memory of staying at the Bethesda Marriott hotel as a teenager and uses it to illustrate the way hotel service workers are considered by guests and ... More


Introduction

David J. Karjanen

in The Servant Class City: Urban Revitalization Versus the Working Poor in San Diego

Published in print:
2016
Published Online:
May 2017
ISBN:
9780816694624
eISBN:
9781452955377
Item type:
chapter
Publisher:
University of Minnesota Press
DOI:
10.5749/minnesota/9780816694624.003.0001
Subject:
Sociology, Urban and Rural Studies

The author begins The Servant Class City with an introduction to one of their friends, the entrepreneur Raymond, and the odd jobs he does to earn a living. To some observers, Raymond’s situation and ... More


The Servant Class City: Urban Revitalization Versus the Working Poor in San Diego

David J. Karjanen

Published in print:
2016
Published Online:
May 2017
ISBN:
9780816694624
eISBN:
9781452955377
Item type:
book
Publisher:
University of Minnesota Press
DOI:
10.5749/minnesota/9780816694624.001.0001
Subject:
Sociology, Urban and Rural Studies

The Servant Class City demonstrates that for San Diego’s inner city revitalization, focusing on new development, visitor services, and high-rises overlooks the dramatic growth in low-wage service ... More


Marriage

Mary Ellen Konieczny

in The Spirit's Tether: Family, Work, and Religion among American Catholics

Published in print:
2013
Published Online:
September 2013
ISBN:
9780199965779
eISBN:
9780199346059
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199965779.003.0004
Subject:
Religion, Religion and Society

Chapter 3, “Marriage,”examines the local cultures of marriage in each parish in order to show how they are supported and shaped by the social processes of Catholic identity construction and central ... More


Readiness and regulation: perspectives of Canadian stakeholders on the labour mobility of internationally educated social workers

Marion Brown, Annie Pullen Sansfaçon, and Kate Matheson

in Transnational Social Work: Opportunities and Challenges of a Global Profession

Published in print:
2018
Published Online:
September 2018
ISBN:
9781447333364
eISBN:
9781447333401
Item type:
chapter
Publisher:
Policy Press
DOI:
10.1332/policypress/9781447333364.003.0012
Subject:
Social Work, Communities and Organizations

This chapter synthesises the data from two knowledge exchange fora where the findings of a four-year research study funded by the Social Science and Humanities Research Council (SSHRC) were shared ... More


Working in the Hospitality Industry

David J. Karjanen

in The Servant Class City: Urban Revitalization Versus the Working Poor in San Diego

Published in print:
2016
Published Online:
May 2017
ISBN:
9780816694624
eISBN:
9781452955377
Item type:
chapter
Publisher:
University of Minnesota Press
DOI:
10.5749/minnesota/9780816694624.003.0004
Subject:
Sociology, Urban and Rural Studies

The third chapter is the first of the book’s study into different industries that specifically looks at job quality, including wages, benefits, and working conditions. It looks specifically at the ... More


Soft Capitalism Comes to India

Carol Upadhya

in Reengineering India: Work, Capital, and Class in an Offshore Economy

Published in print:
2016
Published Online:
October 2016
ISBN:
9780199461486
eISBN:
9780199087495
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199461486.003.0005
Subject:
Sociology, Economic Sociology, Social Stratification, Inequality, and Mobility

Chapter 4 describes the ‘New Age’ management ideas and ‘subjective’ techniques of organizational control that have been imported into the Indian IT industry, especially the promotion of ‘flat ... More


Proximity

Bridget Ford

in Bonds of Union: "Religion, Race, and Politics in a Civil War Borderland"

Published in print:
2016
Published Online:
September 2016
ISBN:
9781469626222
eISBN:
9781469628028
Item type:
chapter
Publisher:
University of North Carolina Press
DOI:
10.5149/northcarolina/9781469626222.003.0005
Subject:
History, American History: Civil War

This chapter describes the rising importance of middle-class refinement in the United States, and shows that black and white Americans fostered this culture together. Pursuit of middle-class status ... More


Do-It-Yourself Safety Nets

David J. Karjanen

in The Servant Class City: Urban Revitalization Versus the Working Poor in San Diego

Published in print:
2016
Published Online:
May 2017
ISBN:
9780816694624
eISBN:
9781452955377
Item type:
chapter
Publisher:
University of Minnesota Press
DOI:
10.5749/minnesota/9780816694624.003.0007
Subject:
Sociology, Urban and Rural Studies

The sixth chapter examines the ways that people provide for themselves within low-income communities in the absence of market-based or public sector solutions for everything from childcare to ... More


Working Retail in the Inner City

David J. Karjanen

in The Servant Class City: Urban Revitalization Versus the Working Poor in San Diego

Published in print:
2016
Published Online:
May 2017
ISBN:
9780816694624
eISBN:
9781452955377
Item type:
chapter
Publisher:
University of Minnesota Press
DOI:
10.5749/minnesota/9780816694624.003.0005
Subject:
Sociology, Urban and Rural Studies

The fourth chapter looks more closely at employment in the retail sector, noting the poor job quality and challenges to workers in the industry. It first looks at the general trends in the industry ... More


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