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Class Acts: Service and Inequality in Luxury Hotels

Rachel Sherman

Published in print:
2007
Published Online:
March 2012
ISBN:
9780520247819
eISBN:
9780520939608
Item type:
book
Publisher:
University of California Press
DOI:
10.1525/california/9780520247819.001.0001
Subject:
Sociology, Social Stratification, Inequality, and Mobility

This book goes behind the scenes in two urban luxury hotels to give a nuanced picture of the workers who care for and cater to wealthy guests by providing seemingly unlimited personal attention. ... More


Employment in Service and the Service Sector

Irena Grugulis

in Managing Services: Challenges and Innovation

Published in print:
2013
Published Online:
January 2014
ISBN:
9780199696086
eISBN:
9780191767869
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199696086.003.0004
Subject:
Business and Management, Organization Studies

This chapter considers the wide range of occupations in the service sector. It draws on the literature of customer-facing work and argues that this is one form of service sector work but that others ... More


The Hungry Cowboy: Service and Community in a Neighborhood Restaurant

Karla A. Erickson

Published in print:
2009
Published Online:
March 2014
ISBN:
9781604732061
eISBN:
9781604733464
Item type:
book
Publisher:
University Press of Mississippi
DOI:
10.14325/mississippi/9781604732061.001.0001
Subject:
Sociology, Occupations, Professions, and Work

At a Tex-Mex restaurant in a Minneapolis suburb, customers send Christmas and Hanukkah cards to the restaurant, bring in home-baked treats for the staff, and attend the annual employee party. One ... More


Conclusion: Class, Culture, And The Service Theater

Rachel Sherman

in Class Acts: Service and Inequality in Luxury Hotels

Published in print:
2007
Published Online:
March 2012
ISBN:
9780520247819
eISBN:
9780520939608
Item type:
chapter
Publisher:
University of California Press
DOI:
10.1525/california/9780520247819.003.0008
Subject:
Sociology, Social Stratification, Inequality, and Mobility

This concluding chapter considers the following questions. How can the dynamics of production-consumption in the luxury hotel aid in the better understanding of the legitimacy of class inequality in ... More


Housekeeping By Design: Hotels and Labor

David Brody

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226389097
eISBN:
9780226389264
Item type:
book
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226389264.001.0001
Subject:
Sociology, Occupations, Professions, and Work

In this book, author David Brody asserts that hotel workers, and by extension all workers, need to be considered as more than just facilitators of the consumer experience and need to be integrated ... More


Youth between Factories and Services

Andrew B. Kipnis

in From Village to City: Social Transformation in a Chinese County Seat

Published in print:
2016
Published Online:
September 2016
ISBN:
9780520289703
eISBN:
9780520964273
Item type:
chapter
Publisher:
University of California Press
DOI:
10.1525/california/9780520289703.003.0010
Subject:
Anthropology, Asian Cultural Anthropology

This chapter begins with a discussion of how the social category of “youth” is itself a product of modernity in Zouping. It then goes on to explore the lives of Zouping’s youth, who are mostly ... More


Introduction

David Brody

in Housekeeping By Design: Hotels and Labor

Published in print:
2016
Published Online:
May 2017
ISBN:
9780226389097
eISBN:
9780226389264
Item type:
chapter
Publisher:
University of Chicago Press
DOI:
10.7208/chicago/9780226389264.003.0001
Subject:
Sociology, Occupations, Professions, and Work

In the book’s introduction, Brody describes a memory of staying at the Bethesda Marriott hotel as a teenager and uses it to illustrate the way hotel service workers are considered by guests and ... More


Introduction

David J. Karjanen

in The Servant Class City: Urban Revitalization Versus the Working Poor in San Diego

Published in print:
2016
Published Online:
May 2017
ISBN:
9780816694624
eISBN:
9781452955377
Item type:
chapter
Publisher:
University of Minnesota Press
DOI:
10.5749/minnesota/9780816694624.003.0001
Subject:
Sociology, Urban and Rural Studies

The author begins The Servant Class City with an introduction to one of their friends, the entrepreneur Raymond, and the odd jobs he does to earn a living. To some observers, Raymond’s situation and ... More


Marriage

Mary Ellen Konieczny

in The Spirit's Tether: Family, Work, and Religion among American Catholics

Published in print:
2013
Published Online:
September 2013
ISBN:
9780199965779
eISBN:
9780199346059
Item type:
chapter
Publisher:
Oxford University Press
DOI:
10.1093/acprof:oso/9780199965779.003.0004
Subject:
Religion, Religion and Society

Chapter 3, “Marriage,”examines the local cultures of marriage in each parish in order to show how they are supported and shaped by the social processes of Catholic identity construction and central ... More


The Servant Class City: Urban Revitalization Versus the Working Poor in San Diego

David J. Karjanen

Published in print:
2016
Published Online:
May 2017
ISBN:
9780816694624
eISBN:
9781452955377
Item type:
book
Publisher:
University of Minnesota Press
DOI:
10.5749/minnesota/9780816694624.001.0001
Subject:
Sociology, Urban and Rural Studies

The Servant Class City demonstrates that for San Diego’s inner city revitalization, focusing on new development, visitor services, and high-rises overlooks the dramatic growth in low-wage service ... More


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